Mystery Shoppers Required In Caloundra, Qld

Customer Service & Call Centre

Source : Sunshine Coast Student Jobs Hub JOB DESCRIPTION

Secret Customer Australia is a National Mystery Shopping and Market Research Company! We already have thousands of happy shoppers but need more in Caloundra, QLD and all surrounding suburbs.

Mystery shopping is a great way to earn some extra cash while out and about doing the things you love. Many of our shoppers work with us on a part time basis whilst working their normal jobs while others make a career out of Mystery Shopping by registering with us and other agencies. The skills you need are simple :

• A genuine desire to help improve the level of Customer Service in Australia.
• Access to a computer and / or tablet with internet access.
• Intermediate computer skills
• Great attention to detail
• Good memory skills
• Good English writing skills

These particular assignments we are hiring for at the moment are for the Retail Industry and we have them regularly, you can do as many or as little as you like.

We do have other industries that we work for such as :

Join the team today and help us make the world a happier place!... yes seriously, that's what we do...

Join the team and experience the fun and rewarding industry that is mystery shopping!

We have an online application process we would like you to follow in order to register with us and then be able to start accepting assignments.

What is the next step?

There are four simple steps to becoming a shopper with us...

1. Follow this link and register your details on the Secret Customer website Complete the four very simple compliance tests located in the members areas of the website, all tests must be passed at 100% and can be taken as many times as you like.

3. You will then be emailed instructions on how to complete the online virtual visit using our online reporting system.

4. Once you have submitted this report it will be reviewed and if accepted you will be sent an email explaining what to do to allow you to start accepting jobs online! If you have any further questions you can call us on 1300 88 33 16 or email us at enquiries @ secretcustomer.com.au

If you are still not sure, here are some FAQ that may be useful to you :

Why become a Mystery Shopper?

Mystery shopping is a great way to earn some extra income whist doing the things you already do and enjoy. Your assignments might be to visit a local café or restaurant, cinema, local attraction or another local business. You simply visit your chosen location as you would as a normal paying customer, once you have finished your visit you fill out an online questionnaire explaining how the visit went and what you observed whilst you were there. You are then reimbursed up to your allowance, which is explained before you go, and paid an additional payment on top of that.

How much am I paid per job?

The payments per job vary based on how long the assignment may take and how much is involved, you will be emailed all the detail including the amount being offered for payment for each job and then you choose to accept the job if you wish. You will be paid a minimum of $20 per job up to a maximum of $150

How many jobs do I have to do?

You can choose to do as many or as few as you like, you are not obligated to do a specific number so you get to choose the ones you really want.

How many jobs can I expect?

There are no guarantees of any number of jobs as it all depends on the areas you have chosen to work and the clients we are working with at the time. You will be alerted by email when jobs become available. If you wish to make Mystery Shopping a regular part of your income then we suggest you register with a few agencies so you have a regular flow of work. – This is not a position that you would be able to make what you might refer to as a 'normal full time wage'. It is a position that you would do to earn extra cash to supplement your current role, or as a part time hobby.

How am I paid?

After your report has been accepted by our QA team you will be paid within 14 days, straight into your nominated bank account.

How do I find out about jobs?

You will be emailed about jobs that become available in your chosen areas.

Do I need an ABN number?

An ABN number is a great idea to have if you are looking to do Mystery shopping on a regular basis, alternatively, if it suits your personal tax situation you can send us a completed 'Statement By Supplier' form that you can download from the ATO website.

Will I be an employee of Secret Customer Australia?

No, you will a subcontractor and therefore must sort out your own tax at the end of the financial year.

What is the next step?

There are four simple steps to becoming a shopper with us...

1. Follow this link and register your details on the Secret Customer website Complete the four very simple compliance tests located in the members areas of the website, all tests must be passed at 100% and can be taken as many times as you like.

3. You will then be emailed instructions on how to complete the online virtual visit using our online reporting system.

4. Once you have submitted this report it will be reviewed and if accepted you will be sent an email explaining what to do to allow you to start accepting jobs online! If you have any further questions you can call us on 1300 88 33 16 or email us at

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