Reservations Agent

1 Atura Cct, Adelaide Airport SA 5950, Australia

Posted Wednesday 2 July 2025 at 2 : 30 pm

Thredbo is Australia's premier year-round alpine destination. Open 365 days a year, Thredbo is home to Australia's only alpine Gondola, Australia's highest lifted point, a picturesque European-style village, the country's biggest alpine events calendar and the Southern Hemisphere's only Alpine Coaster. In winter, Thredbo offers access to the country's best skiing & snowboarding and in summer, the mountain transforms into the ultimate hiking and biking destination.

Title : Reservations Agent

Reports to : Front Office Manager

Direct Reports : Front Office

Function

Working in the communication hub of the resort you will be the first port of call for all guest phone and digital enquiries and queries. Seamless service is the main communication point for the hotel and responsible for providing and co-ordinating quick response to requests and inquiries. From restaurant bookings to reservations, housekeeping requests to room service orders. Your knowledge and expertise of the resort will shine through to provide a great guest experience.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals Growing revenue above marketBusiness transformationOur Values Empowerment : We make it happenPossibilities : We evolve and innovateCommunity : We make the connectionKey Accountabilities Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e- mail, messages, and how to interpret availability sources within the reservation systemsBe a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concernsTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayJump into other ad-hoc duties when your colleagues need your helpLog all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issuesComplete check-in and check-out guests from Property Management System Opera through the telephone.Effectively manage FIT and group reservations, manage waitlist and "no show' reservations.Effectively update PMS with any special requirements, early departures, extensions etc.Focus on maintaining a high level of accuracy in both hotel reservations and guest requests. From restaurant bookings, guest amenity requests, room service orders and everything in between effective communication and attention to detail are paramountImprove profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognitionMaintain knowledge of special rates / offers / promotionsCommunicate effectively and maintain key interdepartmental relationshipsIn depth software knowledge including but not limited to Property Management System (Opera) and other systemsRegularly communicate with hotel team to build and maintain key relationshipsWhat we need from you Experience in a similar customer service role. Ideally working within a hotel or resort setting.Compliant – you'll be above minimum age required and NSW Drivers LicenceCommunication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toFluency in English – extra language skills would be great, but not essentialStrong organisational skills, work within deadlines and prioritise effectivelyLiterate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computersYour problem solving skills will turn issues into opportunities so every guests leaves with great memoriesAbility to work in a fast-paced environment and prioritise workloadLook smart – wear your uniform with pride and adhere to personal grooming and hygiene standardsFlexibility – night, weekend and holiday shifts are all part of the jobWork, live and play in the mountains!Thredbo offers a wide range of roles to suit everyone plus plenty of opportunities to grow and build your career. Joining our team means you become a part of EVT, one of Australia and New Zealand's leading experience companies. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across the EVT brands spanning Entertainment, Ventures and Travel.

The ultimate experience, working for Thredbo unlocks a mountain of adventures including skiing, snowboarding, hiking, mountain biking and more. By joining the community and living in the Snowy Mountains, you'll meet lots of like-minded people who love the outdoors as much as you do and make long-lasting memories while you're at it. Our team is diverse, dynamic and inclusive, so you're sure to find your people and be accepted for who you are here.

On top of scoring an awesome job and a once-in-a-lifetime experience, joining the Thredbo team comes with some serious perks! In Thredbo, you'll receive a staff season pass, gym and pool access and lots of in-resort discounts, and through EVT, you'll also receive a wide range of discounts on hotel stays, cinemas, food and more.

Through our shared passion of the mountains, our team is committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace the opportunity to lead our industry and our community towards a more sustainable future, today. This includes Thredbo's Gold certification through EarthCheck three years running, a first for an Australian snow resort. EarthCheck is the world's leading environmental certification and benchmarking program for the travel and tourism industry. The recognition makes Thredbo a leader of sustainable tourism destinations worldwide certified to the internationally recognised EarthCheck Destination Standard. you're ready for your next adventure, apply now to join our team!

Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.

International applicants must be eligible to obtain their own visa with valid work rights in Australia. For information, please visit the Australian Department of Home Affairs website Atura Cct, Adelaide Airport SA 5950, Australia

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