Client Success Manager

You will have ownership of our clients customer journey; including onboarding, training, and ongoing support to their organisation.

Position Requirements :

• Interest and / or experience in SaaS solutions
• 2+ years in customer success or customer service role
• Professional and patient phone manner

Your responsibilities will include :

• Supporting organisations to implement new software
• Building and maintaining positive client relationships
• Scheduling check-in calls and reporting on client health
• Conducting client reviews and identifying growth opportunities
• Maintaining accurate data of client touch points
• Contributing to product design, testing and implementation
• Celebrating success over some long lunches!