Customer Service Specialist

Description

Who We Are

At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 23 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

The Customer Service Specialist team is one of the faces of Pepper Money for our customers. This role is responsible for answering any queries and calls post-settlement. You could find yourself helping a customer with their loan balance, updating their contact details and assisting our customers with their loan repayments.

• Working on queue to be ready for inbound calls – this would include mortgage (AU & NZ) and asset finance calls
• Managing email inbox for contact centre, NZ servicing, and TCV customer service
• Action any customer follow-up enquiries and complete outbound calls
• Lodge and manage internal customer complaints

About you

We are looking for :

The way we work together is just as important as your experience. Our success is built on our values, which underpin everything we do :

Can Do - We think outside of the box and leverage the power of teamwork to deliver.

Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable.

Real - We respect people and keep it honest.

If you think this is an environment where you can thrive, we want to work with you.

Our Benefits

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone :

If this role sounds like it’s for you, we want to hear from you. For more information on Pepper visit

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.