Contact Centre Specialist

Looking for a role where you can grow, thrive, and have a blast while doing it? If you're passionate about customer service and have (or are working towards) your

• RG146 Tier 2 accreditation
• this is your chance to shine!
• Why You'll Love This Role
• Work in a buzzing, vibrant office - No dull days here!
• Join a fun, supportive team that actually enjoys working together.
• Earn $34.48 per hour + super - because your skills deserve top dollar!
• Grow your career with an Aussie leader in the Financial Services industry.
• Plenty of career progression opportunities - we love promoting from within!
• Your Next Adventure
• Casual opportunity (3+ months) with strong potential for extension based on performance.
• Be the friendly voice that greets inbound callers, making every interaction seamless.
• Promote tailored products & services that truly benefit members.
• Guide customers through their inquiries or challenges with patience and a genuine desire to help.
• Get set up for success with structured, hands-on training.
• Work in a fun, energetic team environment where collaboration is key!
• Up-skill by attaining your RG146 Tier 2 General Insurance / Advice certification!
• What We're Looking For
• 6-12 months of recent
• contact centre experience (last two years).
• Financial services experience? A bonus!
• Already have your RG146 Tier 2 General Insurance / Advice certification? - Even better!
• A people-first mindset
• you genuinely care about helping customers.
• Outstanding communication skills
• clear, warm, and adaptable. You know the importance of slowing down, adjusting tone depending on the caller.
• Empathy & patience
• you guide customers like a pro.
• Full-time availability (Mon-Fri, 8 AM - 7 PM rosters, 37.5 hrs / week on a casual basis).
• Onsite role - easy access to public transport!
• Strong professional references.
• Ready to Elevate Your Career?