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Customer Service Representative

Valmont Industries, Inc.City Of Gosnells, Western Australia, Australia

25 days ago

Job description

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41 Austin Ave Maddington Western Australia 6109

About Us

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

We are currently seeking a sales orientated Customer Service Representative to join our team in Maddington WA on a full-time permanent basis. It is an exciting time to join our Sales and Customer Service team as we continue to push ways to innovate and find the best solutions for our customers.

We are on the lookout for someone who wants to join us on this journey and is ready to continue to grow and develop in their career!

Who are we?

Valmont Industries is the leading global provider of infrastructure, irrigation, tubing and coatings to the world. We create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. In short, our work makes life better.

Our Webforge Locker division is a leading manufacturer of metal flooring and allied products. Our product range spans from access flooring and safety barrier solutions to Architectural and Industrial products. We supply to a range of industries and projects including Infrastructure, Construction, Manufacturing and Mining.

How You Will Contribute

As an sales-focused Customer Service Representative, you’ll play a vital role in supporting our customers from their initial inquiry through to quote preparation and order processing. You'll act as a key liaison between customers and internal teams, ensuring a smooth and professional experience at every touchpoint.

Your Day-to-day Responsibilities Will Include

Providing a high level of customer service with timely and accurate processing of customer orders, quotations and enquiries
Coordinating, preparing, and submitting high-quality responses and solutions to quotes, proposals, tenders and enquiries
Support sales generation through qualification, preparation, follow up and conversion of leads and quotations
Working closely with External Sales Teams to support sales generation and business development
Develop strong and positive relationships with key customers
Delivering exceptional, friendly, and professional customer service across phone and email
Providing accurate information on pricing, lead times, and technical details
Entering, maintaining, and reviewing pricing in the CRM system
Working closely with production and operations to enable timely processing of orders to maximise delivery on time in full

About You

You are sales and customer-focused, organised and possess a positive can-do attitude that will contribute positively to the team and customer service culture.

You bring a proactive, solutions-oriented mindset and can confidently support both technical and commercial aspects of the customer journey.

You Will Bring

Experience in sales, sales support or customer service—ideally but not essential within manufacturing, steel, engineering or construction industries

Strong communication and interpersonal skills

Demonstrated success in managing customer interactions and sales-related activities

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience using CRM and estimating tools

Excellent attention to detail and a passion for delivering great service

If you enjoy working in a collaborative environment and want to be part of a team that values quality and customer satisfaction, we’d love to hear from you.

Why Valmont Industries?

Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.

Global Opportunity - We have 87 facilities and do business in over 100 countries. That’s how Valmont can offer opportunities that are as vast as the planet itself.

Culture - Valmont employees spanning generations have benefitted from our commitment to work / life balance and a family-first operating philosophy.

To apply, please include your resume and cover letter in your application.

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Machinery Manufacturing, Industrial Machinery Manufacturing, and Farming

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Customer Service Representative • City Of Gosnells, Western Australia, Australia