Ecommerce Account Manager

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This role is open to applicants residing in Melbourne or Sydney, Australia. Prosper Digital is a growing Shopify Plus agency looking to expand its accounts team. We focus on creating world-class digital experiences. The ideal Account Manager candidate has a high level of care for the relationships they foster, a meticulous approach to their work and prior experience in eCommerce.

We are searching for a high-performing team player who resolves tasks collaboratively and enjoys going above and beyond. You bring a proactive and solution-focused approach to your role. You must be a clear communicator as you'll need to forge strong relationships with our team and clients, developing a deep understanding of their eCommerce operations.

About the role Strategise – Collaborate with the Senior Leadership team to identify, develop and implement strategic plans to grow existing accounts and build new business.Build relationships – Partner closely with your clients to effectively present strategic and creative work and provide a proactive client service. You care about them and their businesses.Communication is key – Lead and manage client communication such as project schedules, budgets, timelines, contract reports and WIP documentation.Create Briefs – Take client requests and interpret these into actionable briefs for the design & and development teams.Facilitate Project Delivery – Ensure our team and our clients have the right information and clear updates to ensure projects are both high quality and delivered within timeframes and budgets.Have a question? Feel free to reach out via email to

• About You You've either worked at an eCommerce brand or for a digital agency2+ years of eComm experienceYou have a deep care for the work you do & the people you work withExceptional written and verbal communication skills.A meticulous eye for detail, particularly in managing budgets, invoicing, and creating briefs.Willingness to embrace new tools, technologies, and workflows – AI is part of our day-to-dayExcellent client-facing and internal communication skills with the ability to switch gears and prioritise work across multiple projects.Previous agency experience is a plus (but not necessary)Must enjoy dumplings and appreciate the subtle, gentle aromas of a morning brew on a sunny Sydney morningThe Perks Prosper Digital provides an inclusive, fun and high-performing cultureHybrid work environment - work from our Surry Hills office (3 days a week) & from homeA day off on your birthday!An exciting & diverse client base ranging from global brands to smaller start-ups leads to opportunities to create some amazing work and grow your skills.Opportunity for career progression as we continue to diversify and expand.If you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply. Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Prosper Digital by 2x

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