Team Leader Nsw

The Team Leader leads a team of Disability Support staff / Personal Care Assistants to deliver quality / Person Centred / Client focused outcomes in line with Client expectations. Within the parameters of the role the position is responsible to use organisational tools to design, develop, implement and review individual services within the agreed budget.

This role is supernumerary to service and provides strong leadership, coaching and mentoring to their team. The role is integral in championing and role-modelling organisation values to support the achievement of business objectives. The Team Leader is the key contact and relationship champion with individual clients and carers. They ensure a strong customer service ethos is implemented in the delivery of timely services. They seek to ensure any client complaints are dealt with at a local level to the satisfaction of clients and carers and in line with organisational expectations.

• Description

Principal Duties

• Ensure the successful daily operation of programs and effective administration of service budgets.
• Ensure robust internal and external stakeholder management at a service level and be recognised as the Subject Matter Expert.
• Ensure high quality services that provide an environment that supports the dignity and opportunity for clients to be accommodated in a caring, compassionate and secure manner.
• In conjunction with the Client Services Resource Team, participate in the implementation of frameworks to support therapeutic service delivery.
• Welcome and onboard new clients and their families / carers in line with approved organisational processes.
• Uphold client focus through the delivery of services using the person-centred active support model of practice and assist clients to access mainstream services.
• Promote the dignity of and positive image of clients within their communities, maximising the opportunities for clients to participate in and contribution to the communities in which they live.
• Attend multi-disciplinary service meetings, case conferences and reviews and undertake case co-ordination and reporting as necessary.
• Identify the need for the development of behavioural support plans / risk management plans and implement these to ensure individual changing needs are met.
• Monitor the correct administration of prescribed medication in accordance with organisational guidelines.
• When necessary, act as an advocate both internally and externally for people with a disability and their carers
• In collaboration with the Rostering Team, develop and implement rosters that are centred on the needs of the client this includes troubleshooting timesheets, managing leave requests and filling and publishing rosters in advance.
• Manage daily rostering including filling shifts and making day-to-day changes to ensure services and support of clients is maintained.
• Ensure effective matching of clients with support workers that supports the achievement of client outcomes.
• Participate in rotational "On-Call" duties that ensures effective service delivery outside of normal business hours.
• Assist with recruiting, induction and maintaining a workforce that meets the needs of the clients and standards of the organisation.
• Manage, develop, motivate and lead staff, fostering a positive workplace culture where staff feel engaged, empowered and supported.
• Support the Service Manager with investigative processes and disciplinary actions.
• Lead service meetings and ensures they are co-ordinated, chaired, minuted, and identified actions are followed up and completed.
• Maintain documentation relating to clients adhering to the highest level of confidentiality following person centred active support framework.
• Provide input into the development of organisational best practice standards, policies and procedures and continuous improvement initiatives.
• Provide immediate and first line critical incident support.
• Comply with all legislative and organisational policies and procedures, ensuring awareness and compliance within the team.
• Provide timely reports to inform continuous improvements strategies at a service level.

Work collaboratively with peers and colleagues, across the organisation, to achieve organisational objectives.

Champion organisational values and culture to ensure the affiliated behaviours are demonstrated across the organisation The responsibilities as specified above may be altered in accordance with the changing requirements of this position.

• Skills and Experiences

Skills & Experience To perform this role successfully

The Team Leader must be able to satisfactorily demonstrate the following key qualifications, experience and skills.

• Essential
• Minimum equivalent to a Certificate IV in Disability, Community, Management, Social or Human Services, plus demonstrated knowledge competence / experience.
• Desirable

Equivalent to Diploma / Advanced Diploma / Associate Degree