Residential Quality Manager

Opteon is an international provider of valuations, advisory and specialist property services. Recognised as the largest valuation professional services firm in Australia and NZ and with a significant presence in the US, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.

About the Role

Residential Quality Managers play an important role checking the quality improvement and risk mitigation of valuation reports. This exceptional opportunity working as part of our National Quality Management Team will see you reviewing and delivering residential valuations and optimising performance of service goals and excellence. You will actively respond to valuer enquiries and contribute to the preparation of valuer upskilling.

The strategic motivation for this role is to assist managing residential valuation operations, achieving operational and service excellence aligned to client expectations.

The role will include, but not be limited to :

• Review valuation reports as part of quality assurance, limit business risk and increase customer satisfaction.
• Quality scoring valuation reports.
• Identify areas within the valuation business where quality control and compliance measures are required.
• Implementation of professional standards such as ABFI Residential Valuation Standing Instructions.
• Counter-sign reports in line with API Limited Liability Scheme.
• Valuer coaching to minimise report rework.

About You

This is an exceptional opportunity for an experienced qualified Valuer looking for their next career step or a Valuer who has a specific interest in quality and compliance.

As a solutions-oriented and motivated individual you will possess a passion for embracing our culture and living our values throughout your daily work.

Your experience will include :

Want to know why your career is in better hands at Opteon?

We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally.

This is your opportunity to be a part of Opteon and its ongoing success.

How to apply

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contribution you can bring regardless of education, opinion, culture, ethnicity, race, sex, gender identity, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.