Senior Customer Success Manager, Sales Solutions

Senior Customer Success Manager, Sales SolutionsSenior Customer Success Manager, Sales SolutionsCompany Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn's Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As a Senior Customer Success Manager, you will help our solutions become a mission critical, irreplaceable part of our clients' sales and business development process. You will be responsible for becoming a product expert, consulting with internal sales teams to deliver customer education via onsite workshops and webinars, managing projects, preventing customer attrition (churn) and fostering internal and external professional relationships.

Responsibilities

Become a client partner in maximising the benefits of their investment with Sales Navigator and reduce customer attritionFormulate and run creative programs to help our clients achieve success with Sales Solutions product suiteLearn about the LinkedIn business, the team, Sales Navigator and associated tools (e.g. Salesforce.com)Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insightsPartner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycleThoroughly understand and articulate clearly LinkedIn's wider vision and the business implications as it pertains to our "Hire, Market, Sell and Learn" value propositionEducate clients on the value they can generate from their current subscription to Sales Navigator through training, consulting, communication about product features and metrics reviewEncourage clients to utilise appropriate LinkedIn resources (i.e. community forums, training, workshops) to increase their utilisation of Sales Navigator and other features on the LinkedIn platform used for social sellingFormulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters, events, workshops)Proactively contact and deliver consulting to improve utilisation of low usage clientsDeliver group and individual user informational training sessions about Sales Navigator features, industry benchmarking and best practicesUtilise LinkedIn, client and other data to derive insights to drive greater client engagement

Qualifications

Basic Qualifications

7+ years' experience in sales, account management or consulting

Preferred Qualifications

Strong interpersonal and communication skills as well as attention to detailExcellent organisation, project management and time management skillsAbility to effectively present to large audiencesSoftware, technology pre-sales, solution sales and sales effectiveness experienceAmbitious and driven, thriving in a fast-paced and demanding environmentTeamwork mentality and willingness to assist wherever neededStrong Microsoft Office capabilities : PowerPoint, Excel and WordBachelors degree or equivalent experience in business or related fieldExperience with developing and delivering pitches, trainings and webinars

Suggested Skills

CollaborationCommunicationProblem solving

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at LinkedIn by 2x

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