POS Hardware Support Technician

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at

Job Summary :

The POS Hardware Support Technician provides technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure minimal downtime and optimal customer service operations.

Key Responsibilities :

• Provide first and second-level support for POS hardware, including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
• Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
• Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
• Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
• Assist in the rollout and configuration of new POS systems and upgrades.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Monitor POS system performance and escalate recurring or complex issues.
• Train store or front-line staff on proper use and basic troubleshooting of hardware.
• Maintain inventory of POS hardware and replacement parts.

Qualifications and Skills :

P referred Certifications (Not Mandatory) :

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @