Application Support Analyst

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

• THE OPPORTUNITY

An opportunity has arisen for an Application Support Analyst to join our Applications team based at our Corporate Head office in Gepps Cross. We are looking for a dynamic, level headed, and customer focused Application Support Analyst who thrives on working with ERP and Retail Systems.

• RESPONSIBILITIES
• Provide L1.5 / 2 Application Support via a helpdesk environment.
• Triage Application support issues, provide technical assistance, issue troubleshooting, identify root causes and coordinate the escalation of more complex issues to internal and external resources.
• Diagnose and resolve complex incidents reported by users and contribute to problem management as required.
• Actively pursue incident volume reduction and turnaround time of tickets through a combination of items such as root cause analysis, proactive monitoring, and training.
• Resolution and response to customer requests.
• Capture, track and resolve system maintenance requests and end user issues.
• Support training for business users and maintain documentation, such as how to guides and user documentation.
• Assist with the configuration of approvals, workflows, and design and configuration of security privileges and roles.
• Working with a support partner to raise SR's and liaise with support personnel for various issues resolution.
• Collaborate with team members, other business areas and projects as required.
• Strict adherence to our critical safety rules & contributing to a safe working environment.
• ABOUT YOU
• Highly developed analytical and problem solving skills.
• A bachelor's degree or equivalent in IT.
• At least 5 years' experience in ERP Support with hands on experience resolving tickets.
• Experience with ERP support highly desired (eg Oracle, SAP, MS Dynamics).
• Experience in supporting Supply Chain (preferred), Manufacturing (desired) and Retail (desired) environments.
• High attention to detail with proven ability to effectively manage multiple competing priorities simultaneously and make things happen in a fast-paced, dynamic environment.
• Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
• Whilst experience is great, it'll be your passion, reliable attitude and personality that set you apart
• REWARDS & BENEFITS

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

• OUR CULTURE

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members '

• Return Home Safe
• every day.
• APPLICATION PROCESS

If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.