Future Position : Desktop Support Engineer

OverviewWe are gearing up for a project starting mid-2025 and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Desktop Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

ResponsibilitiesAbility to advise and to present to one or more customer staff.Monitor and control daily service call activity, utilization, inventory levels and service levels.Exceptional customer serviceAdvanced knowledge in Customer Service AptitudeResolving technical problems with hardware, software and connectivity.Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolveParticipate in the configuration and support of internal systems.Ability to work effectively with LogisticsAdherence to assigned scheduleAdhering to documented policies, procedures and processes that are specific to the service.Clear and concise documentation of all customer interaction within appropriate CRM tool.Able to function in a team environmentMaintain knowledge levels as industry enhancements occurSupport installation and implementation of connectivity and high-end systems productsContinuous improvement of service delivery.Ability to juggle time and resources to meet or exceed expectationsQualificationsWork Experience : More than 24 months

Sound knowledge of :

• English (written and verbal)Advanced knowledge in Computer HardwareAdvanced knowledge in Common Software applicationsAdvanced knowledge in Microsoft Operating systemProficient knowledge in Printer HardwareProficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devicesProficient knowledge in Ticketing softwareMicrosoft Office & Office 365 applicationsPC\Laptop hardwarePC\Laptop peripherals, including printersMobile devicesAwareness of;

Active DirectoryExchangeApple OSNetwork and server hardware and componentsIT qualifications may include :

A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment : Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server +PC\Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in desktop areaMicrosoft Office Specialist (MOS) certification

J-18808-Ljbffr