Account Manager – Federal Government

About Us

Digital61 is a trusted Australian-owned IT Managed Services and Professional Services provider, delivering technology solutions that are secure, reliable, and aligned to our clients’ strategic priorities. With a deep specialisation in the Federal Government sector, we work at the intersection of innovation, security, and performance — helping agencies deliver better outcomes through tailored IT services.

Our Canberra-based team supports some of Australia’s most critical digital infrastructure, offering a full range of services across cloud, cyber security, IT operations, and strategic advisory. Our mission is simple : to be the Provider of Choice for government clients who value accountability, expertise, and long-term partnerships.

About the Role

We are currently looking for an experienced Account Manager – Federal Government to join our Canberra-based team and take ownership of key government accounts.

Key duties will include :

• Acting as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experience
• Working closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceeded
• Leading regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retention
• Collaborating with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offerings
• Advising clients on emerging technologies, service trends, and improvements, in alignment with their strategic goals
• Maintaining a detailed understanding of each client’s operational environment, organisational drivers, and procurement processes
• Contributing to internal planning, strategy sessions, and initiatives aimed at strengthening client satisfaction and digital transformation outcomes

This is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.