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Customer Service Consultant

NhpPerth, Australia

12 days ago

Job description

Market leader in Automation & Power Distribution!

Full product training provided!
Free-onsite parking!
Who We Are
NHP are specialists in Electrical & Automation Products, Systems & Solutions
100% Australian owned with over 50 years of Electrical & Engineering excellence!
Local choice with the power of global partners
17 branches throughout Australia & New Zealand
Driven by a team of over 800 dedicated & committed employees
At NHP we recognise that our people determine the success of our business".

Are you looking for an opportunity where you can grow and develop with a progressive organisation? Are you bright, personable and do you genuinely enjoy working with a range of people? Then we would like to hear from you!

About the role

NHP's Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note - this is not a call centre role.

In this face paced role, you will :

Providing exceptional customer service to NHP customer base of commercial clients

Work with Omni Channel platform processing inbound inquiries - orders, returns, queries, services & general items

Liase with internal stakeholders to achieve desired outcomes

See customer enquiries through to completion

Maintain records & documents relating to customer activity

Contribute to continuous improvement

Ensure the prompt resolution of customer enquiries and meeting of team KPIs

Located at our Perth office in Rivervale, surrounded by good coffee, free onsite parking, with a culture built around team spirit and enjoyment, it is hard to find a better place to work.

For you to be successful in this role, you will need

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has :

A can-do attitude with strong customer focus

An ability to work with a range of different people & styles

A willingness to learn and develop with the business

To be a proactive, enthusiastic & self-motivated individual

Excellent communication skills

Good time management skills

You will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

What's on offer

Competitive base salary + super

Free parking onsite

TRAINING PROVIDED!

The ability to develop & work your way up in the business

A great place to work - the word 'family' encompasses who we are and how we do business

A culture that encourages work / life fulfilment

Ongoing learning & development to meet your professional development needs

Access to an Employee Assistance Program for you and your family

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As a company we are a proud partner with Southern Cross Kids' Camps (SCKC) & assist them in expanding their programs to make a difference in the lives of disadvantaged kids._

How to apply

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Customer Service Consultant • Perth, Australia

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