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Technology Support Coordinator

Technology Support Coordinator

KordamenthaBrisbane, Australia
18 days ago
Job description

Job Location

Brisbane

Division

Practice Management - Technology

Description

  • About the role

A fantastic opportunity has become available for a Technology Support Coordinator to join our Service and Support team. In this role, you will ensure the efficient operation of all facets of a full stack Microsoft environment to meet the needs of the business as defined in our SLA's.

The key objectives of the role will include :

  • Responsible for handling first and second level hardware and software technical support.
  • Providing IT support services for a range of desktop models and core infrastructure.
  • Researching and investigating technical problems.
  • Prioritisation, coordination and escalation of service requests.
  • Ensuring IT security best practices are adhered to.
  • Adhering to all processes and documenting procedures accordingly.
  • Provide professional in-person, telephone and remote support.
  • Escalating issues to other Technology teams in a timely manner.
  • Making recommendations on upgrades and solutions when necessary.
  • Be able to assist non-technical staff with understanding of technical concepts.
  • About you

    • You will have a friendly, energetic and enthusiastic personality with a results driven work ethic that is able to work both independently and in a team environment. The successful applicant will work with various onsite and remote stakeholders to provide top end customer service. You must possess strong attention to detail, highly developed problem-solving abilities, and display initiative and flexibility.

  • Tertiary qualifications or equivalent in a related field with at last 2 years' service desk experience.
  • IT support experience in administering Office 365 and Azure AD hybrid deployments.
  • IT support experience in the administration and troubleshooting of Microsoftcore platforms (Windows 10, Teams, Sharepoint Online, OneDrive, Active Directory).
  • Exposure to various technologies including telephony, wireless, MFA and printing.
  • Solid understanding of networking and IT security fundamentals.
  • Strong troubleshooting skills.
  • Strong written and verbal communication skills.
  • Any professional certifications (eg. MCP, MCSA, MCSE, CCNA) would be highly desirable.

    • This opportunity would interest a pro-active individual who is seeking to work with a dynamic organisation in which technology is a key aspect of the solution. This role requires high-level analysis and problem solving and you must have good communication skills with a strong customer focus. The position can occasionally necessitate flexibility in hours of work to enable support of business-critical IT Operations.

    Experience in a similar role in a professional services environment would be preferred.

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