Data Center Operations Field Technician, Global Field Operations

Data Center Operations Field Technician, Global Field OperationsJoin to apply for the Data Center Operations Field Technician, Global Field Operations role at Amazon Web Services (AWS) Data Center Operations Field Technician, Global Field OperationsJoin to apply for the Data Center Operations Field Technician, Global Field Operations role at Amazon Web Services (AWS) Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. AWS GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a Data Center Operations Field Technician who to install and support AWS deployments in non-traditional environments. You will maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations in Australia.

Key job responsibilities

Key Responsibilities

This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to) :

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they ariseConducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipmentInstalling / expanding / provisioning AWS infrastructure at the third-party premises, data center, and / or non-traditional environmentTroubleshooting network installations & configurations and performing network testing, break / fix and / or decommissioning and solving complex problemsProactively identifying and implementing strategies that prevent support issues and / or further enhance the customer experienceMay lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficienciesMay lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and / or development of mechanisms to support growth to ensure compliance with global group standards.Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install, service, and retrieve AWS equipment.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

Data center operations experience or a similar technical environment including hands-on experience with data center equipment and rack installationBasic knowledge of Linux and networking fundamentals

Preferred Qualifications

Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clientsProven ability to troubleshoot complex IT problems and identify root causesKnowledge of power, cooling, cabling, networking hardware, inventory management, and automation

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Pty Ltd

Job ID : A2995055 Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Consulting, and EngineeringIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x

Get notified about new Operations Technician jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 3 weeks ago

Operations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks ago

Operations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 16 hours ago

Sydney, New South Wales, Australia 17 hours ago

Sydney, New South Wales, Australia 16 hours ago

Production Technician / Process Worker - Mt Kuring-gai, NSWSydney, New South Wales, Australia 1 day ago

Operation Shift Manager, Delivery OperationsRockdale, New South Wales, Australia 3 weeks ago

Rydalmere, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 11 hours ago

Sort Center Operations Manager, ATS (Amazon Transportation Services)Sydney, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 2 weeks ago

Operations Manager - Ben & Jerry's (Sydney CBD)North Rocks, New South Wales, Australia 2 days ago

Strathfield South, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 1 day ago

Delivery Operations Manager, Uber Direct ANZSydney, New South Wales, Australia 1 month ago

Miranda, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$100,000.00-A$110,000.00 15 hours ago

Sydney, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr