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CT Applications Specialist A&NZ

GE HealthCare Voluson UltrasoundSydney, NSW, Australia

6 days ago

Job description

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Job Description Summary

The CT Applications Specialist is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist is also responsible for formal technical and clinical

Job Description Summary

support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial / site support).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our

purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles and Responsibilities

Duties Include (but Not Limited To)

Sales, Demonstration, and Installation

Provide technical and clinical support during the sales process of CT.
Provide application support to sales teams and assist in creation of selling tools
Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem / s
Develop, coordinate, and deliver product training to customers on software, application and / or equipment use
Monitor customer installations within assigned territory / region to improve customer satisfaction and maintain customer relationships
Manage clinical handover and complete installations check off with the customer
Provide a plan for follow-up and additional installation training, as needed
Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
Collate and contribute to the image library for tenders, demonstrations, and customer presentations

Customer Satisfaction

Provide clinical, technical, and professional guidance as necessary to improve the customer experience

Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives

Produce well-written post-demo / training reports and provide regular feedback on customer satisfaction and needs

Share product enhancement ideas with the local channels to inform the make centre via CSO process

Raise product CSO from the field with urgency, provide feedback to SVC / Product teams to expedite fix

Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

Training & Education

Collect, analyse, and communicate appropriate customer training, and competitive information

Provide a full education and training programme for customers, CA / dealers, and internal GE personnel

Support trade shows and professional conferences by performing product demonstration and customer training

Facilitate team communication and the sharing of best practices

Report constructive feedback to wider team on new product introductions

Work closely with modality / clinical / applications leader and Segment Lead to drive the business

Work with Modality / Segment / Clinical lead and Applications lead in developing clinical education offerings to the ANZ market

Collaborate with the broader AKA applications leaders in developing regionalised education programs

Qualifications / Requirements

A suitably qualified clinical or technical professional in Diagnostic Radiography / Medical Radiation science

Demonstrated clinical scanning proficiency on current products / platforms

Minimum 3 years of relevant CT clinical / technical experience, previous experience on GE CT Platforms preferred but not essential

Willingness to travel extensively within your specified geographic region as well as to nationwide

A clear thinker with the ability to interpret and translate complex technical data and systems.

Possess strong analytical and problem solving skills.

Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.

Ability to work in a team environment.

Proficiency in English

Proficiency in computer skills in Microsoft Office Suite products

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Medical Equipment Manufacturing

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Application Specialist • Sydney, NSW, Australia