Front Office Administrator

We are a leading Australian property group that owns, operates, and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the three eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Community

Welcome to Brisbane North Rental Village, our clean and tidy park is ideal for you to rent an affordable cabin or caravan in Brisbane. Our great value range of accommodation choices and our location in Aspley have everything nearby. That’s why singles and couples on a budget choose us for short-term stays or long-term accommodation.

About the Role

Provide an exceptional Resident experience by delivering genuine customer service to our residents. You will also be responsible for being the first point of contact for our residents and ensuring the efficient operation of reception. This is a permanent, full-time position.

Key Accountabilities

• Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities, and activities.
• Conduct showings for vacant homes.
• Liaise with prospective tenants and advise on availability.
• Process tenancy applications.
• Organise exit cleans and other repairs as needed.
• Ensure seamless and efficient move-ins and move-outs, following correct procedures.
• Lock up facilities including, but not limited to, the office, vacated rooms, common areas, and gates.
• Attend to matters including, but not limited to, noise complaints, community disturbances, washing tokens, etc.
• Carry out routine walk-arounds and perimeter checks to ensure all residents and guests are abiding by site rules.
• Register any issues related to housekeeping, maintenance, office, or common areas.
• Use computer programs (Newbook, MS Office) to maintain databases related to guests and residents.
• Attend to general receptionist duties including answering calls and emails, filing, and other duties as assigned by management.

About You

If you wish to join a successful team in a growing company, please click on the "Apply for this job" button and submit your resume.

Please note that to be considered for this role, you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.

No agencies please.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs, including some amazing discounts at our Holiday Parks. Come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role, you must be able to work in Australia and provide evidence of your right to work. All employees of Ingenia Communities must undergo a National Police Check.

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