Customer Experience Specialist

BlueScope Hume, Australian Capital Territory, Australia

Customer Experience Specialist

BlueScope Hume, Australian Capital Territory, Australia

2 days ago Be among the first 25 applicants

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Experience Specialist to join the Customer Service Team based in Canberra . Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation : from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Being the face of BlueScope, you will ensure all our customers receive exceptional service. You’ll be joining a supportive, fast paced customer focused team renowned for their high performance.

This is a Monday to Friday position, offering flexibility for work / life balance, access to our Employee Assistance Program, and ongoing training and development opportunities.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. You will take ownership of the end-to-end order management process while building and nurturing strong relationships with key customers, ensuring their needs are met with efficiency, accuracy, and a high level of service. In addition to general sales and customer service duties, you’ll be responsible for the following :

• interacting with our customers face to face as well as managing online quotes and customer queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience

More About You

As an experienced customer service professional with exposure to managing client accounts, you will bring :

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll :

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as, together, we work towards Our Purpose : “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Come and discover us at www.bluescope.com / auscareers

Join us, creating strength for the future.

Applications close 17 July 2025.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Accounting / Auditing

Industries

Accounting

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