Retail Manager

At Wolff Coffee Roasters, we are passionate about delivering exceptional coffee experiences. With over 40 years of industry expertise, we pride ourselves on offering high-quality coffee, equipment, and support to cafes, businesses, and coffee enthusiasts. We are seeking a dynamic and motivated

• Retail Manager
• to join our team and lead both our in-store and online retail operations, ensuring seamless customer experiences and alignment with our brand values.
• Key Responsibilities
• 1. Retail Operations Management
• Oversee the daily operations of the retail store, including inventory management, merchandising, and store presentation.
• Ensure adherence to operational policies and procedures to maintain consistency and efficiency.
• Manage stock levels and coordinate with suppliers for timely replenishment.
• 2. Online Retail Management
• Manage the online retail platform, ensuring a seamless shopping experience for customers.
• Regularly update the website with new products, promotions, and engaging content.
• Monitor online sales performance and implement strategies to grow revenue.
• Collaborate with the marketing team to develop and execute e-commerce campaigns.
• Provide exceptional support to online customers, including handling inquiries, order fulfillment, and issue resolution.
• 3. Team Leadership
• Recruit, train, and manage both in-store and online support staff.
• Foster a positive and productive team environment across both retail channels.
• Develop staff knowledge of coffee products, brewing techniques, and e-commerce best practices.
• 4. Customer Experience
• Deliver a high standard of customer service across in-store and online channels.
• Act as a brand ambassador, educating customers about Wolff Coffee Roasters' products and services.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• 5. Sales and Marketing
• Drive sales growth through effective in-store and online marketing strategies, promotions, and events.
• Analyse sales data to identify trends and opportunities for growth in both channels.
• Collaborate with the marketing team to enhance the in-store and online retail presence.
• 6. Financial Management
• Manage the retail and online retail budgets, including sales targets, expenses, and profitability.
• Track and report key performance indicators (KPIs) to senior management.
• Implement strategies to optimise revenue and reduce costs across both channels.
• Requirements
• Essential
• Proven experience in retail and / or online retail management, preferably within the coffee, food, or hospitality industry.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional customer service and communication skills.
• Proficiency in inventory management, point-of-sale (POS) systems, e-commerce platforms, and financial reporting.
• Familiarity with digital marketing strategies and online sales platforms.
• Ability to work flexible hours, including weekends and holidays, as required.
• Desirable
• Knowledge of specialty coffee and brewing methods.
• A passion for coffee and the local community.
• What We Offer
• Competitive salary and performance-based incentives.
• Comprehensive training in coffee and retail / e-commerce operations.
• A collaborative and supportive team environment.
• Opportunities for career growth and professional development.
• Discounts on Wolff Coffee Roasters' products and services.

Why Join Us?

At Wolff Coffee Roasters, we are passionate about coffee and community. As Retail Manager, you will have the opportunity to lead a talented team, contribute to the growth of an iconic brand, and play a pivotal role in delivering exceptional coffee experiences.

Location : 140 Gerler Road, Hendra, QLD 4011

Contact : +61 7 3267 5551

Pay : $70,000.00 - $75,000.00 per year

Schedule :

Work Authorisation :

Work Location : In person