Regional Operations Manager (Perth)

The Service Delivery Group is responsible for meeting DHA's delivery objectives for high quality housing services, including, provisioning, maintenance services, stock management, housing allocation and living-in accommodation booking services. The Service Operations team is part of the Service Delivery Group which delivers DHA's core services in tenancy, landlord and property management.

You will be responsible for strategic management of a team that delivers tenancy services, and manage a large, regionally dispersed property portfolio. You will work closely with others to ensure business outcomes are met and contribute to business improvement strategies. You will manage, monitor and report on business line performance against targets, budgets, workforce planning, asset management and contractual requirements.

• What we are looking for

For this role, we will consider how well you :

• use exceptional communication and negotiation skills to build and maintain positive and collaborative working relationships with both internal and external stakeholders.
• engage and lead a team to deliver high quality customer service to meet organisation / team objectives and business outcomes in a commercial environment.
• manage priorities, organise workloads and meet challenging deadlines under limited direction.
• use strategic, analytical, problem solving and decision-making skills, sound judgement, and high attention to detail to achieve results.
• take initiative and be innovative to develop new or improved work practices.
• manage budgets, including asset-based decisions, to achieve commercial outcomes.
• evaluate risk in a complex and changing environment to deal with various complex and / or contentious matters.

For further information on the role please refer to the

• Position Description
• on Defence Housing Australia's careers site.
• Order of merit -
• Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.