Customer experience lead (12 months maternity leave) Jobs in Melbourne, victoria, australia
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Customer experience lead (12 months maternity leave) • melbourne, victoria, australia
Customer Experience Lead 12 months Maternity Leave
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Black Ties Group Inc.Melbourne, Victoria, AustraliaCustomer Experience Lead 12 months Maternity Leave
Hub AustraliaMelbourne, Melbourne, AustraliaRole Purpose
The Customer Experience Lead 12month Maternity Leave) drives a customerfirst mindset across Hub Australia shaping strategies and solutions that enhance member experiences across all locations touchpoints and channels. This role is key in boosting retention increasing member satisfaction and driving new revenue streams by evolving Hubs customer experience strategy and offerings while ensuring exceptional service and operational excellence.
What were looking for :
Were seeking a visionary leader who is passionate about crafting unparalleled member experiences and driving operational success. If you thrive in a dynamic environment where no one day is the same every day brings an opportunity to inspire connect and lead this role awaits you.
What your daytoday will look like (but not limited to! :
- Lead and implement CX initiatives that align with business strategy and key performance goals.
- Champion a customerfirst mindset inspiring and influencing teams to deliver exceptional service.
- Manage and optimize customer sentiment tools (e.g. Qualtrics) to drive datadriven improvements.
- Ensure seamless member experiences across all locations from onboarding to departure.
- Oversee member engagement programs including events activations and community initiatives.
- Collaborate with internal teams landlords and partners to continuously evolve the CX strategy.
- Support the national CX budget ensuring financial oversight and resource optimization.
What makes you successful :
Your ability to translate insights into action drive CX strategy and influence stakeholders will be key. Youll work closely with operations sales and partnerships teams to continuously enhance the customer experience while ensuring commercial success. Strong leadership problemsolving and stakeholder engagement skills will help shape Hubs CX strategy and make a meaningful impact on the business.
Qualifications :
Were Looking For Someone Who has :
Additional Information :
Rewarding You
Keen to join but dont tick all the boxes Apply Anyway!
We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!
At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve.
LIHybrid
Remote Work : Employment Type :
Fulltime
Key Skills
Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture
Experience : years
Vacancy : 1