Kmart Jobs in Melbourne
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Kmart • melbourne
Customer Resolutions Specialist
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BunningsMelbourne, AustraliaAt Bunnings, you'll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.
About the role :
The Customer Resolutions Specialist is responsible for providing exceptional customer service by resolving customer complaints and issues promptly and effectively. They will work closely with the Customer Support Team to ensure a seamless experience for all customers.
What's Involved :
- Investigate and resolve complex customer issues that have been escalated from the front-line support team-
- Collaborate with various departments to facilitate customer resolutions- Maintain detailed records of customer interactions, transactions, comments, and complaints- Provide feedback to the management team on trends in customer complaints and potential improvements to products or services- Ensure compliance with company policies and procedures during the resolution process- Participate in training sessions to improve knowledge and performance level.
You'll need :
We're here to support you.
You'll be part of a workplace where you'll feel like you belong.
There's so much on offer when you're part of our Bunnings team with benefits including :
Join us and experience Bunnings from the other side of the counter.