Jobs in Ballarat, australia

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.

About the Opportunity

Are you passionate about travel? An exciting opportunity has arisen for experienced Travel Consultants to join our industry leading travel agency team of experts in our Ballarat store. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers.

This could be just the right role for you?

As a Travel Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end. Your key responsibilities for the role include :

• Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance
• Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
• Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS
• Convert enquiries into confirmed bookings, cross selling & up selling of travel products
• Manage travel credits, refunds and changes
• Attend sales meetings and achieve targets & KPIs
• Attend industry events ie. supplier & product events, ship inspections & travel expos

Our Ballarat retail store is open Monday-Friday 9am-5pm. Our team work during these hours with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends.

What you’ll need to be successful

• Retail travel agency experience, essential
• Certificate 3 in Travel or higher, preferred
• GDS experience in Amadeus, Sabre or Galileo
• Passion for travel industry and personal travel experience
• Great customer service & communication skills
• Excellent organisational, attention to detail & problem solving skills
• Ability to manage workflow, set goals, meet sales targets & work productively
• Ability to work independently and as part of a team
• Excellent personal presentation
• Ability to attend induction training Monday-Friday for the first 2-3 weeks in CBD Melbourne head office & store. Your public transport travel costs will be covered by RACV.

We are Offering

• Permanent Full-time 38 hours week | Hybrid role
• Competitive Salary
• Generous employee benefits & discounts on RACV products and 10 resorts
• TRAVEL! Bonus Scheme, Famils & Supplier Incentives
• Training, development and career progression opportunities
• Uniform

The RACV difference

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and / or the role, please let our Talent Acquisition Team know.

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