Jobs in Rochedale, queensland, australia
Last updated: 14 days ago
Driver - Multi System Operator - Brisbane Area.Fulltime permanent role, paid meal breaks.Are you an experienced MC Driver looking for a new opportunity? We're searching for a dedicated individual t...Show moreLast updated: 14 days ago)
Our client is a care services provider.With extensive operations assisting some of our most vulnerable community members, this is an opportunity to work for a company that genuinely enriches the li...Show moreLast updated: 30+ days ago
Robert Half are exclusively partnered with a leading provider of care services, proudly supporting over 2,500 employees across 200 sites in Australia.
As a mission-driven organization, they are pass...Show moreLast updated: 26 days ago
Our client is advertising an opportunity for a GP Specialist to permanently join their team in QLD.The ideal start date for this position is ASAP.
Guaranteed income of $150 per hour or 70% of billin...Show moreLast updated: 19 days ago
Our client is advertising an opportunity for a GP Specialist to permanently join their team in QLD.The ideal start date for this position is ASAP.
Guaranteed income of $150 per hour or 70% of billin...Show moreLast updated: 30+ days ago
Improvement Manager (Customer Service Centre)
Amart FurnitureRochdale, QLD This role is pivotal in ensuring a seamless after-sales experience, optimizing service processes, and driving continuous improvement in customer interactions.
This role is pivotal in enhancing the e...Show moreLast updated: 28 days ago
Driver - Multi System Operator - Brisbane Area
CleanawayRochedale, QLD, AUA$39.91 hourly
Maintenance
McDonald's ROCHEDALE QLD (1877)Rochedale, QLD, AU McDonald’s Australia is the largest quick service restaurant operation in the country.Fondly known as "Macca's", we have been an Australian household name for over 50 years.We believe that our cust...Show moreLast updated: 25 days ago
Lead Data Analyst APAC
BramblesRochedale, Queensland, Australia Global, ASX-listed market leader in Logistics & Supply Chain, with shiny new offices at Macquarie Park.Dynamic, collaborative team that’s shaping the future of digital supply chains.Lead a variety ...Show moreLast updated: 30+ days ago
Customer Service AnalystEight Mile Plains QLD
Stowe AustraliaEight Mile Plains QLD Australia’s largest and most diversified electrical and communications companies.Established in 1910 Stowe is in its third generation of family ownership.
Stowe recognises that our main asset is our...Show moreLast updated: 30+ days ago
GP - Urgent Locum - Option For Part-time / Full-time
Alecto AustraliaRochedale, QLD, AU GP – Urgent Locum – Option For Part-time / Full-time.Mixed billing practice – Strong Earning Potential.Permanent or 6 month locum GP Job.
Turning patients away - Well known & highly regarded pra...Show moreLast updated: 30+ days ago
Senior Payroll Officer
DavidsonEight Mile Plains, QueenslandA$50.00 hourly
Temporary
Restaurant Manager
Craveable BrandsWishart, AU Red Rooster is Australia’s first and favourite chicken shop, loved by Aussies for almost 50 years.We are passionate about our people - that is, our crew, customers and community – and we are here t...Show moreLast updated: 30+ days ago
New Home Sales Assistant -Rochedale
Plantation HomesRochedale, QLD, AU Plantation Homes is continuing to lead the way in quality, choice, affordability, and innovation so more Queenslanders can own the home they want to live in! We have a long history of creating care...Show moreLast updated: 15 days ago
Day Crew - Rochedale
Guzman Y GomezRochedale, QLD, AU We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food.We’re incredibly pro...Show moreLast updated: 30+ days ago
IT Support Technician - up to $75k + super + NFP benefits
Robert HalfAustralia, Queensland, Eight Mile PlainsA$65,000.00–A$75,000.00 yearly
Quick Apply
Crew Member - Wishart
Red RoosterWishart, QLD, AU Red Rooster is Australia’s first and favourite chicken shop, loved by Aussies for almost 50 years.We are passionate about our people - that is, our crew, customers and community – and we are here t...Show moreLast updated: 30+ days ago
Customer Service Shift Supervisor
Drakes SupermarketsDrakes Rochedale Reporting directly to the Customer Service Manager, this successful applicant will be.Customer Service Department in the absence of the Manager.
Weekend and closing shifts will be required for this ...Show moreLast updated: 30+ days ago
Nursing - General Medical & Surgical - Medrecruit
MedrecruitRochedale, QLD, AUA$150.00 hourly
Crew Member - Rochedale
Hungry JacksRochedale, QLD, AUS We are on the lookout for enthusiastic people who want to engage in awesome teamwork and are ready, willing, and able to learn new skills.
What’s great about working at Hungry Jack’s?.We offer on-th...Show moreLast updated: 30+ days ago
General practice - GP / family medicine
MedRecruit LimitedRochedale, AUA$150.00 hourly
Administration Assistants - Fuse Recruitment
Fuse RecruitmentWishart, QLD, AU Be the heartbeat of a small, close-knit team in a flexible and varied admin role!.We're on the lookout for an experienced and organised Office Assistant to join a long-standing steel manufacturing ...Show moreLast updated: 19 days ago
Home Care Worker (1) - Brisbane South - PPT - Entry Level
KinCareWishart, QLD Home Care Worker (1) - Brisbane South - PPT - Entry Level.Guaranteed hours and shifts in.Phone allowance and other discounts .
When was the last time you made a difference in someone's life?.For our...Show moreLast updated: 30+ days ago
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Improvement Manager (Customer Service Centre)
Amart FurnitureRochdale, QLD28 days ago
Job descriptionOversee the performance of our outsourced contact centre, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met with continued refinement for ongoing improvement. Develop and implement strategies to enhance call centre efficiency and customer experience, including digital and self-service solutions. Develop and implement process improvements to optimise efficiency within contact centre operations, aligning with financial objectives. Participate in agent training and development initiatives to enhance knowledge and skill levels, contributing to overall team performance. Offer support to stores and other business areas to foster collaboration and operational effectiveness. Maintain a clean and safe workspace by adhering to workplace health and safety policies and procedures. Actively engage in broader team support initiatives, promoting a positive team atmosphere and shared goals. Ensure external contractors comply with company policies and standards on compliance and operational integrity & accountability to meet audit requirements. Identify areas for improvement in call handling, issue resolution, and customer satisfaction, working closely with the other areas of the business to drive enhancements. Analyse call centre data, trends, and customer feedback to inform business decisions and process improvements. Oversee after-sales service functions, including warranty claims, order bank management, stock availability, and ETA delays, ensuring timely resolutions. Implement best practices to enhance warranty claim processing, reducing resolution time and improving customer satisfaction. Identify trends in after-sales issues and work with relevant departments to develop preventive solutions. Lead and support the spare parts team, ensuring timely and efficient processing of customer requests. Streamline spare parts processes in coordination with the contact centre to enhance customer service and operational efficiency. Drive initiatives to reduce unnecessary spare parts requests through improved troubleshooting and customer education. Communicate business updates, process changes, and policy revisions effectively to ensure understanding. Ensure external contractors meet audit requirements, maintaining compliance and operational integrity. Provide ad hoc support as needed to address emerging challenges and contribute to team success. Implement best practices to enhance overall customer experience across contact centre and after-sales functions. Develop and maintain self-service options, including knowledge bases, FAQs, and automated solutions, to reduce call volumes and improve customer satisfaction. Work closely with internal stakeholders (e.g., Operations, Quality, Logistics, IT, Buying) to refine customer service strategies and integrate systems for better support. Monitor industry trends and emerging technologies to ensure our contact centre and after-sales support remain competitive and customer-centric. Lead change initiatives that drive operational excellence and align with strategic goals. Strong background in customer experience management, process improvement, and service optimization. Ability to analyze data, generate insights, and implement customer-focused strategies. Experience working with spare parts, after-sales service, or warranty solutions is highly desirable. Strong stakeholder management skills, with the ability to work cross-functionally with suppliers and internal teams. Project management experience highly desirable. Platform experience desirable but not necessary – Genesys & Salesforce.
This role is pivotal in ensuring a seamless after-sales experience, optimizing service processes, and driving continuous improvement in customer interactions.
This role is pivotal in enhancing the efficiency and effectiveness of our contact centre operations, ensuring the team consistently deliver exceptional customer service while cultivating a vibrant and enjoyable team atmosphere. The Improvement Manager will be responsible for managing escalations from governing bodies and internal team, manage higher-level approvals, and lead reporting and process documentation efforts. The Improvement manager will possess strong analytical skills, exceptional communication abilities, and a proactive approach to problem-solving.
Measures of Success
- Align operational activities with financial objectives.
- Achieve and refine Centre SLA targets to drive continuous improvement.
- Ensure effective and efficient resolution of escalations.
- Exhibit behaviour and conduct that reflect the Amart values.
- Deliver projects, operational activities, and reporting requirements to a high standard, with a strong emphasis on continuous improvement.
Key Responsibilities
Contact Centre, Spare Parts & Supplier Management
Customer Experience & Continuous Improvement
Skills & Experience Required
Proven experience in managing contact centre operations, outsourced suppliers, or customer service teams.
Excellent leadership, communication, and problem-solving abilities.
About us :
We are a dynamic organisation with over 50 years of success in the industry and continued expansion nationally. We offer a great workplace culture, one that values and leverages the unique ideas, capabilities, and experiences you bring. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth,h and our focus on customers.
We offer :
Training and development – We believe that in life you never stop learning. The same applies when you work here – from your first day and throughout your career
Reward and Recognition – We acknowledge and reward the hard work of our people
Career development – We actively encourage our team to further develop themselves in their current role and to learn the skills required to become a leader in our business
Real Career Opportunities – We offer genuine career opportunities in roles all across Australia
Employee Discounts – We don’t just transform the homes of our customers; our team enjoys industry-leading discounts across our entire range too
Community Involvement – We believe in things that are bigger than us. Like community. We are proud to support a number of charities