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Legal Aid NSWSydney Region, AU- Full-time
System Administrator-00009NTB
- 1 x Ongoing Full Time role, working 35 hours per week
- Our team is located in Sydney with flexible and hybrid working arrangements available.
- Salary ranges from $101,947 to $112,849 plus employers’ contribution to superannuation and annual leave loading
- We value the time you put into your work – Recognised through flex leave entitlements
About the Department of Education
The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit
About School Infrastructure NSW
School Infrastructure NSW (SINSW) is delivering new school buildings, major upgrades and maintenance strategies to ensure every school-aged child has access to high quality education facilities at their local public school. This encompasses the largest investment in public education infrastructure in the history of NSW
About the role
In your new role you will assist in the preparation of administrative requirements, incoming enquiries and customer engagement to ensure a coordinated approach to planning and undertaking testing including meeting with users for understanding issues and Acceptance Testing.
Work closely with subject matter experts, contract providers and application developers to ensure systems and processes are delivered in accordance with the quality and performance requirements of the service contract. Utilise the SINSW ticketing system and respond to queries within given SLAs to ensure the best experience for SINSW stakeholders and system users across NSW.
Your role is focused on efficiency and user experience, specialising in providing high-quality customer service, providing advice on SINSW Asset and Work-Order Management systems, as well as troubleshooting & fixing application and database issues and identifying areas for improvement within team / system processes.
For further information please to view the role description
Skills and Experience
Lead the provision of technical support services for internal customers and stakeholders across a range of business applications, including the Department's Work Order Management System (WOMS), to ensure a timely, professional, and responsive customer service in accordance with agreed service objectives.
The ideal candidate will have :
Essential requirements of the role
Benefits