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Dartmouth CrossingTowong, AustraliaSenior Systems Engineer - POD Lead
Workplace Engagement PeopleToowong, QLD, au- Quick Apply
Job Description
we.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients.
With a collaborative and customer-focused culture, they don’t just offer jobs—they offer careers with opportunities to grow, learn, and lead. If you thrive in a fast-paced, high-energy environment and want to be part of an industry-leading team, this is the perfect opportunity for you.
The Role : Senior Systems Engineer – POD Lead
As a Senior Systems Engineer – POD Lead , you will play a strategic leadership role in delivering exceptional IT services while fostering client success. Leading a team of IT professionals, you will drive productivity, oversee high-profile client projects, and ensure seamless service delivery. Your role will be client-centric, requiring a balance of technical expertise, strategic planning, and leadership to support and enhance business operations.
Key Responsibilities :
Client Relationship Management
Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
Act as the subject matter expert for assigned customers, ensuring documentation and services remain up to date.
Understand client business needs to ensure the delivery of tailored IT solutions.
Work closely with account managers to enhance service delivery and client satisfaction.
Maintain high standards of communication and transparency in client interactions.
Strategic Planning & Execution
Develop and execute strategic initiatives that align with business growth and client objectives.
Collaborate with account managers to develop 12-month roadmaps for clients.
Stay informed on industry trends, emerging technologies, and best practices.
Participate in customer meetings to track progress and refine strategies.
Technical Leadership & Service Delivery
Oversee high-profile client projects, ensuring seamless execution across multiple teams.
Ensure accurate system documentation and compliance with best practices.
Provide mentorship and guidance to team members, fostering a collaborative and high-performance culture.
Participate in internal planning sessions to align teams and execute strategies effectively.
Team Leadership & Performance Management
Lead, mentor, and develop a team of IT professionals within the POD.
Foster a culture of innovation, knowledge sharing, and continuous improvement.
Set clear performance expectations and provide coaching to enhance team effectiveness.
Conduct regular team check-ins and individual meetings to support professional growth.
Requirements
Key Requirements : Must-Haves :
Minimum of 5 years of experience in IT services, with leadership responsibilities.
Strong experience managing client relationships, strategic planning, and project execution.
Proficiency with service desk management platforms such as ConnectWise and BrightGauge.
Strong technical understanding of IT infrastructure, including servers, telephony, and hypervisors.
Microsoft Certified : Azure Fundamentals or Microsoft Certified : Azure Solutions Architect Expert.
Highly Preferred :
Microsoft 365 Certified : Enterprise Administrator Expert.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
ITIL Foundation Certification.
Benefits
Work Arrangement :
This is a purely onsite role based at the Brisbane HQ.
Why Join Us?
A supportive and collaborative culture that values your expertise.
Career growth opportunities, including certifications and ongoing training.
A fun and engaging work environment—arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ!
The chance to work with an innovative MSP that is leading the way in IT solutions.
Ready to Make an Impact?
If you’re passionate about technology, leadership, and driving client success, we’d love to hear from you. Apply now and take the next step in your career!
Requirements
Minimum of 5 years of experience in IT services, with leadership responsibilities. Strong experience managing client relationships, strategic planning, and project execution. Proficiency with service desk management platforms such as ConnectWise and BrightGauge. Strong technical understanding of IT infrastructure, including servers, telephony, and hypervisors. Microsoft Certified : Azure Fundamentals or Microsoft Certified : Azure Solutions Architect Expert.