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About the role:
We are looking for a passionate Customer Service Officer who is dedicated to delivering outstanding customer support and loves to be part of an energetic, tight-knit team.
The successful candidate will ideally have experience in an inbound service role with excellent communication and problem-solving skills. This is a fast-paced role which would suit someone that is organised and can multi-task and who enjoys building relationships with our customers and providing old fashioned service.
This role is based in our Reservoir office with free on-site parking. A full-time role from 8am - 4.06pm Monday- Friday (Hybrid with 2 days at home once full trained).
What you’ll be doing:
· The first point of contact for all customer enquiries
· Responding via email or phone with general queries related to products, pricing and availability
· Processing of customer orders
· Work with internal departments to resolve customer order related issues
· Liaise with suppliers to meet deadlines
· Processing warranty claims
· Provide assistance with any ad-hoc administrative and customer service duties
You’ll likely be a match if you have:
· A genuine desire to help people
· Initiative and time management skills
· High level of verbal and written communication skills
· Effective time management skills
· Strong problem-solving skills
· Ability to work within business processes
· Strong attention to detail
· Proficient computer skills
· Previous experience in a trade environment and associated products (preferred but not essential)
If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you.
