Senior Intelligence & Detection Specialist

About the role

– 18 Month Fixed term contract

Our Group Fraud Management department is undergoing some exciting changes and as a result we have an exciting opportunity to join the Intelligence, Detection and System Support team on an 18-month secondment.

As a Senior Intelligence & Detection Specialist your primary function is to reduce People First Bank customers’ exposure to fraud & scam losses by providing advanced detection and analytical services. This involves developing, supporting, and maintaining analytical frameworks and quantitative techniques to identify and manage fraud & scam risks across a range of portfolios, including digital fraud, card fraud, and scam detection. You will play a direct role in generating transaction monitoring alerts by utilising a fraud detection system, investigating and collaborating with stakeholders to establish if transactions are genuine or suspicious. This role puts you at the centre of advanced fraud analytics, turning intelligence into action to deliver real-world impact at scale.

Key responsibilities include :

• Help evolve end-to-end fraud detection capability : design, deploy and optimise fraud detection rules, analytical frameworks and quantitative techniques that measurably reduce fraud and scam losses across a member-owned bank with a strong purpose focus.
• Turn complex data into actionable fraud intelligence : interrogate large, multi-source datasets using SAS, SQL, Python or R to identify patterns, quantify emerging fraud threats and balance fraud risk with customer friction.
• Analyse fraud trends, incident reviews and system performance to influence Fraud Detection and Prevention frameworks, Group Fraud Management strategy and proactive fraud prevention initiatives.
• Be the subject-matter expert and innovator : act as a trusted SME for fraud systems, tools and analytics, building new tools and processes that activate leading-edge detection capabilities and promote continuous improvement.
• Collaborate widely and influence outcomes : partner with Fraud, Triage, Projects, Technology and external industry bodies to improve detection performance, support change initiatives and strengthen industry intelligence networks.
• Protect members while enhancing their experience – deliver detection strategies that minimise losses while maintaining an excellent member journey, supported by robust metrics, reporting and best-practice governance.

About you

A hands-on fraud analytics role where your insights directly influence strategy, systems and outcomes, protecting members while staying ahead of evolving fraud threats.

You will succeed in this role if :

Location

Whilst our primary office locations are across Adelaide, Brisbane and Toowoomba, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require.

Why you’ll love working with us :

People First Bank – our new brand – says exactly what we’re all about : people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality :

A bit about People First Bank :

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now :