Senior Product Manager – Client Experience

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24 / 7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Purpose of your role

We are hiring a Senior Product Manager – Client Experience to lead the optimisation of the client retention journey across all key client-facing functions. This global-facing role focuses on improving the systems, workflows and tools that power scalable, high-impact client experiences across the client lifecycle.

Partnering with the Product Manager for Client Activation and onboarding, this role is responsible for the next part of the clients' experience including engagement, service and retention. You will ensure that clients feel supported, secure and well-served over the long term. That means owning key experience infrastructure such as login and authentication, in-app and out-of-app notifications, and internal tools like CRM and support platforms.

What you do

Client retention and experience infrastructure

• Lead product ownership for client authentication flows including login, password reset and session management
• Own client notification experiences including marketing, transactional and fraud-related messages delivered in-app, via SMS and email
• Ensure these foundational experiences are secure, scalable and improve trust and usability

Internal tools that support external outcomes

Consistency across client-facing functions

Tool-agnostic platform optimisation

AI, automation and insights

What Success Looks Like

Qualifications

What You Bring

Additional Information

Why Join Us

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

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