Event Specialist

Location

Sydney, Melbourne

Employment Type

Full time

Location Type

Hybrid

Department

Marketing

Why join Heidi Health?

• ??? Additional paid day off for your birthday and wellness days

A generous personal development budget of $500 per annum

Learn from some of the best engineers and creatives, joining a diverse team

The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups

If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

About Your Role

The Event Coordinator plays a key role in delivering high-quality events that engage clinicians, partners, and the broader healthcare community.

This role is responsible for leading external events end-to-end - such as conferences, webinars, and partner activations - while also supporting the Field Marketing Lead to execute Heidi-owned events, including roadshows, launch events, and in-person education nights.

Based in either Sydney or Melbourne, this role requires hands-on execution, strong stakeholder management, and excellent organisational skills.

You'll collaborate cross-functionally with clinical, marketing, operations, and partnerships teams to ensure all events are aligned with Heidi's brand and strategic goals.

What You'll Do :

1. External Events — Owned End-to-End (Your Primary Ownership)

Plan, coordinate, and deliver external events such as :

Conferences and exhibitions

Webinars and virtual events

Partner-led clinical sessions

Third-party healthcare and industry events

Manage all logistics including booth bookings, supplier engagement, merch and collateral, speaker coordination, shipping, and onsite execution.

Create run sheets, timelines, and checklists to ensure smooth delivery.

Serve as the onsite lead representing Heidi and ensuring brand consistency (where appropriate), and work closely with sales teams to allocate resources to events across the APAC region.

Manage event lead generation, from form creation to lead uploads and attribution tracking.

Manage event budgets, track performance metrics, and prepare post-event reports.

Collaborate closely with Sales and Partnerships to ensure event strategy aligns with regional growth priorities.

2. Heidi-Owned Events — Support the Field Marketing Lead (Collaborative Delivery)

Assist the Field Marketing Lead with the planning and execution of Heidi-owned flagship events, including :

National and state-based roadshows

Market, product, or clinic launch events

Education nights and in-person training

Community activations or clinician engagement events

Executive dinners

Support logistics, vendor management, collateral production, attendee coordination, and onsite delivery.

Contribute to building scalable playbooks and operational processes for repeatable event execution.

Operational & On-Site Coordination

Lead setup and pack-down for all assigned events.

Coordinate registration, check-in, hospitality, accessibility needs, and attendee experience touchpoints.

Oversee vendors on the day (AV, catering, venue, photography, etc.).

Troubleshoot issues quickly and maintain a high standard of delivery under pressure.

Marketing & Communications Support

Work with the Marketing and Content teams on promotional plans, invitations, social posts, landing pages, and email campaigns.

Create and maintain event collateral such as signage, agendas, name badges, presentations, and surveys.

Ensure event messaging, visual identity, and tone of voice are aligned with the Heidi brand.

Maintain an organised system for event assets, including booth materials, signage, equipment, and merchandise, ensuring availability and upkeep.

Data, Tracking & Continuous Improvement

Track event metrics including attendance, engagement, costs, and ROI.

Capture insights and feedback to improve impact and efficiency over time.

Maintain an organised events calendar and ensure alignment across teams.

Who You Are :

Hands-on, proactive, and solutions-focused.

Calm under pressure, adaptable, and comfortable in a fast-moving environment.

Customer-obsessed and passionate about delivering exceptional experiences.

Able to take ownership while working collaboratively with cross-functional teams.

Excited by working in a mission-driven organisation creating meaningful impact.

An interest in light content creation (social posts, short recaps, etc.) is a bonus.

What You Bring :

2+ years experience in event coordination or event management.

Experience delivering both in-person and virtual events.

Strong project management and organisational skills, with the ability to manage multiple events simultaneously.

Vendor management experience and comfort negotiating contracts, quotes, and logistics.

Strong communication skills — confident interacting with clinicians, partners, and internal teams.

Intermediate technical skills (Google Workspace, basic design or layout tools, CRM or event registration platforms).

Ability to travel as required for event delivery.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it.

We believe in progress built through precision, pace, and ownership.

Live Forever- Every release moves care forward : measured, safe, and built to last.

Data guides us, but patients define the truth that matters.

Practice Ownership- Decisions follow logic and proof, not hierarchy.

Exceptional care demands exceptional standards in our work, our thinking, and our character.

Small Cuts Heal Faster- Stability earns trust, speed delivers impact.

Progress is about learning fast without breaking what people depend on.

Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone.

Our success is measured by collective growth, not individual output.

Our mission is clear : expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering.

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare's capacity while keeping care deeply human.

In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits.

Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose : to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era.

Ready for the challenge?

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.

Our strength is in our differences.

We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

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