Service Management Group Manager

• Permanent Full-Time role
• Opportunity to work from any of our offices in Chatswood, St Leonards or Charlestown.
• Attractive salary, + super and annual leave loading.
• Help drive digital transformation within Australia’s largest public health system.

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

Come work with us

We have an exciting opportunity in our Customer Engagement and Service Transitions team for a Service Management Group Manager.

The role is responsible for leading, driving, and managing IT Service Management (ITSM) practices across eHealth NSW and other NSW Health-supported entities. This includes strategic planning for and delivery of Service Management services to NSW Health, Local Health Districts, and agencies, including eHealth. This role has significant impact on the achievement of required performance and service levels whilst negotiating and managing competing strategic and current operational objectives.

This is a key role in driving a significant IT Service Management change program within the eHealth NSW Customer Servies (CS) branch.

Health Manager Level 5: $161,042 - $180,143 pa + 11% superannuation

• Lead, Coach, and mentor the large Service Management function to achieve operational efficiency and effectiveness in state-wide service provision.
• Actively participate in the Customer Services management team to ensure the appropriate strategic, budget, and planning processes are performed to ensure the effective implementation of policies, and plans and financial management.
• Lead the development of new Service Management products and service offerings, ensuring all design, planning, and operational requirements are met to ensure the best IT services to match the strategic business needs of eHealth.
• Lead, counsel and provide authoritative advice, as well as building long term strategic relationships, with senior stakeholders, using exceptional negotiation skills whilst maintaining organisational and strategic objectives.
• Provide leadership and direction on service management process adoption working with ITSM practice managers, platform and product owners and other key stakeholders to ensure the service management processes are properly implemented, maintained, and improved.

About you

We are seeking motivated and committed individuals who have:

• Thorough understanding of all ITIL practices and in-depth knowledge of how these practices interact and enable business outcomes.
• Knowledge of, and experience working with one or more enterprise ITSM tools (such as ServiceNow).
• Experience managing a large team, with sound mentoring and coaching skills to ensure engagement, performance and a great team culture is maintained.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

Benefits working with eHealth

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

Valuing diversity and inclusion

eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.

• Attach a brief cover letter (up to 2 pages) through the online application process

Applications close: Wednesday21st February 2024 (11:59pm)

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.