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Technical Account Manager(Remote, US)

Technical Account Manager(Remote, US)

Level AINaturaliste, Western Australia, Australia
1 day ago
Job type
  • Remote
Job description

Level AI Other Side Of The Moon, Australia

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Level AI, founded in 2019 and headquartered in Mountain View, California, is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions, empowering organizations to enhance customer experience and drive growth.

Role Overview

As a Technical Account Manager (TAM), you will serve as a strategic advisor and product consultant for Level AI’s enterprise customers. You’ll collaborate with customer stakeholders to understand their business goals and guide them through the optimal use and configuration of our platform. This role requires a blend of technical expertise, customer empathy, and business acumen. Your mission is to help customers realize value through proactive planning, solution design, and hands-on support.

Key Responsibilities

  • Act as the primary point of contact for assigned key client accounts, building long-term strategic relationships.
  • Support customers during onboarding (managed by Implementation Manager) and lead configuration planning based on their business goals and workflows.
  • Serve as a trusted technical advisor, recommending best practices and tailored product solutions to maximize impact and adoption.
  • Facilitate strategic planning sessions with clients to align product usage with desired business outcomes.
  • Proactively monitor account health, product usage, and customer feedback to identify opportunities for value expansion and risk mitigation.
  • Translate customer needs into actionable product plans and coordinate with internal teams (sales, product, engineering, support) to ensure successful delivery.
  • Lead product walkthroughs and advise on feature adoption strategies to help customers achieve operational excellence.
  • Track key account metrics, such as product engagement and satisfaction, and use insights to drive continuous improvement.
  • Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value.

Qualifications & Skills

  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience.
  • 3+ years in a technical role involving customer interaction (e.g., Technical Account Management, Implementation, Solutions Engineering).
  • Strong experience supporting SaaS platforms, APIs, and cloud services.
  • Ability to align technical solutions with customer goals and success metrics.
  • Excellent project management skills to handle multiple customer implementations and engagements.
  • Strong communication skills, capable of explaining technical concepts to non-technical audiences.
  • Proven ability to lead planning and advisory conversations with customers and internal teams.
  • Comfortable working EST business hours.

    • Optional Requirements

  • Familiarity with CRM platforms like Salesforce and Zendesk.
  • Understanding of contact center technologies (e.g., AWS Connect, Five9, Genesys).
  • Knowledge and passion for AI, GPT, and LLM.
  • Traits such as drive, humility, curiosity, problem-solving, and emotional intelligence.
  • Prior experience in Customer Success Engineering, Solutions Consulting, or Technical CSM roles is a plus.

    • Additional Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industries : Software Development

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    Technical Account Technical • Naturaliste, Western Australia, Australia