Customer Service Officer

We’re looking for a proactive Customer Service Officer who thrives on keeping orders moving, customers informed, and internal teams aligned. You’ll be the glue between Sales, Projects, Supply Chain, and our customers, making sure everything runs smoothly from order to delivery.

MST’s dedication to quality & safety has allowed us to become a leader in our industry – we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions. Our vision is to become the number one choice in digital transformation for harsh industrial environments – we are innovative and agile, leveraging vast global resources.

Job Description

Job Description-

• Process customer orders and small projects through the ERP system (SAP Business ByDesign), including B2B orders
• Prepare customer quotes, sales orders, order acknowledgements, and maintain accurate order data
• Coordinate with Sales, Projects, Finance, Purchasing, Suppliers, and Logistics to ensure timely and accurate delivery
• Manage order changes, backorders, credits, returns (RMAs), and replacements with high visibility for customers
• Maintain delivery schedules, key milestones, and provide regular order status updates
• Release orders for delivery, generate picking slips, and provide proof of delivery when required
• Schedule service jobs and support technical staff (office and remote)
• Purchase parts, manage stock levels, and provide product advice to customers
• Escalate supplier, delivery, or quality issues as required
• Assist with general office administration tasks
• Ensure all Quality Assurance and company processes are followed
• Support process improvements across ordering and fulfilment
• Use non-conformance processes to resolve quality or performance issues
• Build knowledge across ERP systems, products, and internal processes
• Work with customers to improve ordering efficiency and forecasting visibility

Desired Skills and Experience

About us-

MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group. Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers. We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential.

We embrace our global teams and resources. We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together. In return for your hard work and dedication, you will have :

You’ll be part of a workplace where you feel like you belong. If you think you've got what it takes, we'd love to hear from you.

#J-18808-Ljbffr