Head of Operations

Join to apply for the Operations Director - Digital Agency role at Fulcrum

Join to apply for the Operations Director - Digital Agency role at Fulcrum

Direct message the job poster from Fulcrum

We’re working with a fast-growing digital and revenue operations consultancy that’s redefining how B2B companies scale. They partner with ambitious businesses to transform sales, marketing, and customer success functions — combining strategy, systems, and advanced AI tooling to unlock growth.

In under a year, they’ve achieved elite partner status with one of the world’s leading software companies — a testament to their sharp execution, problem-solving mindset, and relentless focus on the customer.

The business is lean, collaborative, and fully remote — with a team spanning Australia and Asia-Pacific. No corporate red tape. No egos. Just curious, switched-on people who value ownership, outcomes, and making things better.

If you’re passionate about growth, automation, and smart execution — and want to shape something meaningful from the inside — this team is worth a look.

About the Role

As our Operations Director, you’ll be responsible for transforming the way our consultancy runs—building the operational backbone that enables us to scale with confidence. You’ll work closely with the founders to take vision and strategy and turn them into structured, efficient, and repeatable systems that power the business day to day.

This is both a strategic and hands-on role, accountable for optimising workflows across delivery, resource planning, team performance, and internal systems to meet growing demand without compromising on quality. You’ll manage offshore teams, streamline operations, and bring consistency and rigour to how projects are delivered.

We’re looking for someone who thrives in fast-paced environments, has a deep understanding of systems and operations, and knows how to bring clarity and order to complex, moving parts.

Key Responsibilities :

• Own and optimise daily operations, translating vision into seamless execution and reducing founder burden.
• Oversee resourcing, capacity planning, and forecasting for optimal team utilisation and successful project delivery.
• Develop SOPs, streamline workflows (e.g., sales-to-delivery), and drive continuous improvement of internal systems like ClickUp.
• Lead an "AI-first" operational mindset, implementing AI tools and automations to enhance efficiency and replace manual work.
• Implement team scorecards, dashboards, and KPIs, establishing rhythms for performance reviews, coaching, and quality control (especially for offshore teams).
• Directly manage project management and delivery teams, fostering strong culture, and refining hiring and onboarding processes.

This Role Is for You If :

This role is not for you if...

What success looks like

The Interview Process

Interested?

If you’re passionate about building efficient systems, leveraging advanced technology and AI to streamline operations, and playing a pivotal role in scaling a high-growth business, then we’d love to hear from you.

At Fulcrum, we celebrate diversity and know that our differences help us thrive. We are committed to diversity, inclusion, and providing equal opportunities at all stages of the recruitment process. Imposter syndrome can get in the way of meeting amazing candidates, so if you feel passionate about this role, please don't hesitate to apply.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

General Business and Strategy / Planning

Industries

Technology, Information and Media and Marketing Services

Referrals increase your chances of interviewing at Fulcrum by 2x

Get notified about new Director of Operations jobs in Australia .

Thomastown, Victoria, Australia 23 hours ago

Director of Engineering, Systems and Operations

Melbourne, Victoria, Australia 2 weeks ago

Canberra, Australian Capital Territory, Australia 2 weeks ago

Global Finance Director, Trilogy (Remote) - $400,000 / year USD

Medical Director, Late Development, Sigvotatug Vedotin

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Director - Operational Transformation (Mining)

Perth, Western Australia, Australia 2 weeks ago

Senior Medical Educator - PEP Post Education

Melbourne, Victoria, Australia 1 week ago

Expression of Interest : Account Executive (AUS)

Regional Director, International Student Recruitment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr