Enjoy Access to Accor Hotels Global Staff Benefits
Mantra on View is comfortably located in the heart of Surfers Paradise and a short walk from the light rail. The hotel offers a range of suite-style accommodation with hinterland and ocean views. It is one of the largest Accor properties on the Gold Coast, providing extensive conferencing spaces, a NOSH Pan Asian restaurant, a bar, pool and spa. The hotel caters to a wide range of travellers, from leisure to corporate.
Purpose
As Assistant Manager, you will lead the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. You will coordinate with various departments, engage the team, oversee staff performance, manage guest feedback, and resolve challenges swiftly.
Primary Responsibilities
- Take the helm and guide the hotel's day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
- Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
- Contribute to roster planning and preparation
- Embrace authenticity and let your unique self shine in every shift
Skills and Experience
Demonstrated expertise in Hotel Front Office Operations, with a track record of leadership roles as Team Leader or SupervisorProficiency in using reservation and property management systems is a plusAbility to multitask and thrive under pressure, fueled by strong organisational and time‑management skillsMasterful written and spoken communication skillsCapable of embracing a flexible rotating schedule, including nights, weekends, and public holidaysBenefits
ALL Heartist Membership – take advantage of discounts on accommodation and food & beverage worldwideFamily & Friends Discounts – available on a range of accommodation, services and events for those who matter most to youAccor Live Limitless (ALL) Loyalty Program – earn status & reward points on your worldwide staysLearn Your Way – support your career development with access to Accor’s industry‑leading training platforms, Accor Academy and TypsyBuild Your Network – grow your hospitality network worldwide with more than 300,000 Accor professionalsWorldwide Opportunities – with over 5,000 hotels in more than 110 countries, grow your career with AccorEveryone has a story, and we want to learn yours. We invite you to APPLY NOW.
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