Workplace End User Support Team Leader

Workplace End User Support Team Leader

We're looking for a proactive and customer-focusedWorkplace End User Support Team Leaderto oversee the daily operations of our Desktop and Audio-Visual support teams.

This is a key leadership role ensuring service excellence, managing escalations, and driving continuous improvement while shaping the future of workplace technology.

Key Responsibilities : Lead, mentor, and support Desktop and AV support teams nationally.

Oversee daily operations, scheduling, and performance management.

Conduct regular performance reviews and development meetings.

Facilitate team meetings and maintain records of team development.

Set and uphold customer service standards across support teams.

Ensure smooth onboarding of new staff with equipment and access.

Manage escalated requests, especially for VIP staff.

Drive continual service improvement initiatives and maintain registers.

Manage and resolve AV support issues and escalations.

Oversee high-profile video conferences and events.

Collaborate on AV strategy and service improvements.

Coordinate with vendors and stakeholders for event support and hardware upgrades.

Manage desktop support issues and escalations.

Monitor dashboards and analytics for quality assurance.

Oversee IT equipment audits, stock forecasting, and secure disposal.

Manage mobility and data fleet, including approvals and usage analysis.

Skills & Attributes : Strong leadership and mentoring abilities.

Excellent customer focus and communication skills.

Highly organized with effective time management.

Ability to work under pressure and deliver results.

Detail-oriented, process-driven, and committed to continuous improvement.

Analytical thinker with strong reporting skills.

Willingness to support after-hours work and assist with IT projects.

Required Qualifications & Experience : Advanced experience in Desktop and Audio-Visual support roles.

Leadership or team management experience.

Advanced skills with Microsoft Office and Visio.

Proficiency with ITSM platforms (e.g., ServiceNow).

Desirable : ITIL Foundation certification.

Experience in legal or professional services environments.

Vendor certifications in relevant technologies.

About us : Corrs Chambers Westgarth is Australia's leading independent law firm.

We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients' most challenging issues.

Why Corrs?

We pride ourselves on meeting our clients' needs in a culture characterised by excellence, commitment, collaboration and respect.

Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.

Benefits : Flexible working as standard – we've established flexibility as standard business practice and an option for all our people.

Bonus leave – an additional week of leave each year (5 weeks annual leave in total).

Generous parental leave entitlements – we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months).

Wellbeing program – We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.

Diversity and Inclusion – This is a key area of focus for the firm.

We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.

Responsible business approach – we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals.

Learning and development opportunities – including our Australian-first international study scholarship, our national training program and our mentoring program.

To apply click on the "apply" button or contact Shannon Garrett on for a confidential discussion.

We believe diversity in all its forms should be embraced and celebrated.

We actively encourage applications from candidates of all ages, genders, sexual orientations, cultural backgrounds, abilities, family and caring responsibilities, and Indigenous Australians.

We will accommodate requests for reasonable adjustments to ensure equitable participation in the selection process.

For more information, see our website.

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