Workplace Coordinator - Concierge

JLL supports the Whole You, personally and professionally.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

• The Role

The Workplace Coordinator - Concierge is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

Provide exceptional client and staff welcome, including protocols for media and VIPs

Maintain workplace relationships, protocols, and signage

Offer general support, wayfinding, and proactive workplace management

Manage guest passes, reception areas, and client suites

Coordinate meetings, technology support, and catering services

Monitor workplace utilisation and collaborate with facilities management

Implement service standards and manage visitor bookings

Handle deliveries, create work orders, and manage lockers

Identify and escalate potential risks to ensure operational continuity

Engage in continuous improvement and assist with client events

Serve as training centre concierge and manage conference room bookings

Lead client relationships with JLL values and a hospitality mindset

1-3 years experience in hospitality or facility management

Exceptional customer service and communication skills

Ability to multitask and prioritise in a fast-paced environment

Strong collaboration and interpersonal skills

Proficiency in Microsoft Office Suite

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.