Team Leader
SylvanvaleCouncil of the City of Sydney, New South Wales, Australia1 day ago
Job descriptionCustomer driven approach to service delivery. Ability to achieve results and deliver on quality. Ability to identify trends and drive process improvement. Solid understanding of the NDIS Quality and Safeguarding Framework and Practice Standards. Knowledge of providing services and support to people living with disability. Working knowledge of budget management. Solid report writing skills and data analysis. Strong stakeholder engagement skills. Certificate IV in Disability or similar. Successful applicants will require a current Australian Drivers Licence and First Aid certificate. An offer will be subject to a police clearance, a pre employment medical and a NDIS Worker Screening Check. 17.5% annual leave loading. $15,900 of your annual salary tax free through generous not-for-profit salary packaging. Access to package up to $2,650 for meal and entertainment expenses each FBT year. Investment in ongoing training and development. Purchase 1 week of extra leave per annum. Free confidential counselling services for you and your family. Leave work each day, knowing you have supported people with disability to live their best lives. Belong to one of Australia’s largest not-for-profit disability service providers.
Overview
Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across Greater Sydney including the Blue Mountains
Role
As Team Leader, you will provide operational management for 1 site, located in the Sutherland Shire. Hybrid mix of hours on the floor providing direct support to our clients, as well as dedicated hours to complete Team Leader administrative duties. A great opportunity to mentor staff and manage client feedback in real time!
Reporting to the Regional Manager you will utilise your strong coaching and mentoring skills to support a team of Disability Support Workers develop and implement best practice.
Responsibilities
- Maintaining knowledge of NDIS Practice Standards and NDIS Operational Guidelines.
- Ensuring high quality, client-centred support is provided by Disability Support Workers.
- Facilitating support and supervision of frontline staff and monthly Team Meetings.
- Being the key point of contact for clients and frontline staff.
- Ensuring all client documentation is current and staff are trained in implementing support that is specific to their needs.
- Ensuring frontline rostered hours do not exceed those consented to in client Service Agreements.
Within this role you will receive support from our corporate services which manage training, rostering, enquiry management, investigations, work health and safety and many more functions.
About you
You may be a Support Worker who naturally thinks outside the box and enjoys a challenge. You constantly strive for continuous improvement and delivering high quality services. You are a great communicator and invest in developing great stakeholder relationships.
Essential
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Requirements
Benefits
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Join us on a journey of success. Make a difference in the lives of others with us. We look forward to receiving your resume and cover letter addressing why you are perfect for this role.
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Team Leader • Council of the City of Sydney, New South Wales, Australia
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