Customer Service Officer - Events

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Are you passionate about creating unforgettable experiences? As a Customer Service Officer, your mission is to ensure every attendee leaves with a smile!

You'll be the go‑to person for all things customer‑related, from answering inquiries to escalating issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem‑solving and seamless teamwork. Join us and be the heartbeat of our events, making every moment count!

Your Mission, Should You Choose to Accept

• Be the Face of Excellence : Greet and assist event attendees with a warm and professional demeanour.
• Resolve with Precision : Address and resolve customer inquiries and
• Coordinate Seamlessly : Support the planning and execution of events, ensuring all customer‑related aspects run smoothly.
• Gather Insights : Collect and analyse customer feedback to enhance future events.
• Maintain Records : Keep accurate documentation of customer interactions and transactions.
• Collaborate Effectively : Work closely with event coordinators and team members to deliver outstanding events.

Role Requirements

Benefits & Culture

Diversity Statement

WithinCertisAustralia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Should you applyplease be advised that shoulda decisionbe madetoproceedwith your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

If you would like to join a winning team please apply via our recruitment portal or feel free contact me via email to know moreSofhia_Hussein@certisgroup.com

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