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Client Manager

Client Manager

AonCity Of Stirling, Western Australia, Australia
16 days ago
Job description

Client Manager – HIAIS

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is a joint venture between Aon and the Housing Industry Association (HIA).

The Client Manager is responsible for providing best‑in‑class service for a key portfolio of HIAIS clients and will work closely with team members to implement strategies that focus on growth and retention. This role is a key driver to our long‑term growth ambitions and will work closely with leadership to drive positive results in the region.

Key Responsibilities

  • Lead a diverse portfolio of clients, focusing on providing best‑in‑class, expert advice as a specialist in residential construction.
  • Build strong relationships with clients, as well as internal and external stakeholders to enhance the client experience.
  • Identify development opportunities for the designated portfolio and design appropriate servicing solutions including additional insurance products and risk‑management strategies to support and protect clients’ businesses.
  • Manage and oversee Home Indemnity Insurance reviews, liaising with appropriate stakeholders to obtain the best possible outcomes for clients and their business requirements.
  • Develop new and profitable business within the HIAIS WA region.
  • Contribute to the strategic direction of the HIAIS business in WA and nationally.

Qualifications & Skills

This opportunity suits someone with a solid foundation and knowledge in general insurance, with a passion for servicing clients. In this role you will be supported to grow your understanding of construction insurance, particularly Home Indemnity Insurance.

  • Proven ability to build and maintain strong client relationships.
  • Outstanding communication and presentation skills.
  • A self‑motivated individual with a proven track record in driving portfolio growth.
  • Strong technical understanding of Commercial Insurance products.
  • Expertise in growing and leveraging professional networks.
  • Effective organisational and time‑management skills with the ability to manage and prioritise different aspects of the role with focused attention.
  • A strong passion for continuous learning and a curious mindset, with the ability to think creatively to deliver exceptional results for both clients and the HIAIS business.

    • Benefits & Support

    In addition to a comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work / life balance. All colleagues enjoy two “Global Wellbeing Days” each year and we offer a variety of working‑style solutions under our Smart Working initiative. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

    We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.

    Job Details

  • Seniority level : Mid‑Senior level
  • Employment type : Full‑time
  • Job function : Sales, Business Development, and Customer Service
  • Location : Perth, Western Australia, Australia

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    Client Manager • City Of Stirling, Western Australia, Australia