Application Support Analyst

Our client, a leading enterprise software company, is seeking a

Application Support Analyst

to join their remote-first team and provide expert technical support to customers across

Australia

Role Overview

The Application Support Analyst will be a key point of contact for clients, troubleshooting complex issues, maintaining system reliability, and ensuring a high level of customer satisfaction.

This role involves database support, ticket management, code debugging, and collaboration with senior technical teams.

Key Responsibilities

Respond to technical inquiries via ticketing systems and provide timely resolutions.

Diagnose and resolve complex software issues using logs, error messages, and user feedback.

Maintain and update databases (SQL Server / Oracle) and assist with system maintenance.

Document support issues, resolutions, and root cause analyses.

Collaborate with senior staff for escalated cases and proactively monitor system performance.

Deliver exceptional customer service and maintain strong client relationships.

Skills & Qualifications

Strong SQL Server or Oracle experience, including writing queries, joins, and stored procedures.

Experience with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote support tools.

Ability to troubleshoot and debug code (C# preferred), and familiarity with GitHub.

Shell scripting and XML processing experience is a plus.

Additional bonus skills : DBA experience, .

NET, Grafana, Delphi, REACT.

Excellent problem-solving, communication, and multitasking skills.

Bachelor's degree in IT, Computer Science, or equivalent; 3+ years in technical support or helpdesk roles.

Why Join

Be part of a supportive, learning-focused team.

Gain exposure to real-world software systems and high-impact client interactions.

Fully remote role aligned to Australia Eastern Time Zone, with occasional on-call rotations.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media, IT Services and IT Consulting, and IT System Testing and Evaluation

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