Customer Success Manager
FinderCouncil of the City of Sydney, New South Wales, AustraliaOverview
Talent Operations Partner & People Coordinator position at Finder. We are a global team with offices in Sydney, Toronto, New York, London, and Wroclaw.
Role Overview
Performance Manager to join our team full-time in Sydney. You are commercially astute, able to identify new opportunities to grow our partner list, and experienced in managing client relationships. You will collaborate with internal teams to support Finder’s growth. You will lead and own the Insurance verticals on Finder, including revenue, partnerships, and all client services aspects. You will manage team members toward high-performance outcomes and report to the Group Performance Manager to direct outcomes and spot commercial opportunities.
You will need a wide range of skills in implementation, daily tracking & pacing, reporting, analytics, internet marketing, monetisation, merchandising, account management, and sales support.
Responsibilities
- Building and improving relationships with new and existing partners or clients
- Provide data-backed performance insights to clients (market insights, performance benchmarking) and provide recommendations / opportunities to drive growth via Finder's platform
- Management of crew members toward high-performance outcomes
- Manage a direct report (data analytics support) to ensure partners' performance data is updated and accurate
- Preparing contracts / IOs and proposals for clients
- Spotting commercial opportunities and collaborating with the internal team to drive
- Identify and recommend strategies to improve performance
- Ensuring that all Finder sites are optimised for the optimal commercial advantage
Essential requirements
Application process
If this sounds like the opportunity you're looking for, select the Apply Now button to submit your cover letter and resume. Use your cover letter to introduce yourself, describe your experience, and explain why you’d be a great addition to the Finder team.
Inclusion
To build technology and products that are used and loved by people, we need a team with diverse perspectives and experiences. We are an equal-opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. Please email talent@finder.com with any questions or feedback.
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