Field Service Engineer

Field Service Engineer

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Job Description Summary

Opportunity for Field Service Technician to join our team and work on our market‑leading Automated Robotic Medication Dispensing capital equipment – BD ROWA and BD Pyxis across NSW / ACT.

Job Description

Love solving technical problems on the spot? Keep BD’s automation running when it matters most. BD’s Field Service Engineer (Technician) is the on‑the‑ground problem solver who ensures our ROWA and Pyxis systems run reliably in pharmacy and hospital settings, blending remote diagnostics with hands‑on field work to fix issues fast and minimise downtime.

Your Day-To-Day

You’ll manage the full service workflow for ROWA and Pyxis, which includes server reboots, patching, antivirus / Microsoft updates, device / server log retrieval, breakdown repairs, preventive maintenance, installations, and clear case management from open to close.

• Performing remote diagnostics : server reboots, patching, antivirus / Microsoft security updates; retrieving device / server logs to resolve cases quickly.
• Carrying out on‑site preventative maintenance and breakdown repairs, plus performance and electrical safety testing on electro‑medical equipment.
• Assisting with installations and handovers; completing accurate documentation for all service activities.
• Planning and communicating PM and breakdown visits around customer workflows; meeting service agreements and SOPs.
• Monitoring Service Desk cases, escalating appropriately, and closing issues promptly with clear notes.
• Providing technical information, setting expectations, and representing BD professionally on customer sites.
• Following health & safety procedures and maintaining up‑to‑date records that meet quality standards.
• Travel : Cover sites across NSW / ACT, with occasional interstate trips for training. Short‑notice travel or on‑call participation may be required at times.

About You

You’re a practical problem‑solver with a strong electro‑mechanical background. You enjoy using your tools and technology to diagnose issues fast, and you’re comfortable switching between server‑side support and on‑site repairs.

You’ll Bring

Why BD?

BD is one of the world’s largest medical technology companies, but we’ve never lost our human touch. With over 70,000 associates worldwide, we’re committed to growing your career. Here in ANZ, 66% of our roles are filled internally — we don’t just promise growth, we deliver it. We live our values and lead by doing the right thing every day because at BD, possibility isn’t just imagined – it’s made.

What’s In It For You

Ready to Make the Move?

If you’re looking for a hands‑on engineering role where your skills make a real difference – apply today and join BD as a Maker of Possible.

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