Customer Solutions Officer

About the role

As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.

Working arrangements for this role are 4 days in the office and 1 day at home each week, with standard hours of 9am to 5pm.

Your focus will include :

• Being the first point of contact for clients and enquiries, providing friendly and clear support
• Guiding new enquiries, explaining service options, and helping clients feel confident
• Managing referrals, setting priorities, and keeping accurate records
• Handling calls, emails, and client updates efficiently
• Resolving issues quickly and escalating when needed
• Keeping clients informed about any changes to their services

About you

You are a clear communicator with a positive, can-do attitude and friendly energy. Organised and tech-confident, you handle high-volume enquiries, solve problems quickly, and keep clients informed. You enjoy working with others and bring enthusiasm to every day.

Essential

Current police check

Desirable

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with :