Customer Service Specialist

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Customer Service Specialist

Apply remote type Hybrid locations Brisbane time type Full time posted on Posted Yesterday job requisition id R42460

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem’s focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.

The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.

The Role :

Assist with technical selections and product configuration

Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.

Manage purchase orders from receipt through to delivery

Provide order status updates and follow up on any delays

Build relationships with our customers

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.

About you :

Excellent interpersonal skills with the ability to successfully communicate with customers

A strong technical aptitude is highly desired

Willing to learn and grow with the business

Resourcefulness, creativity and a continuous improvement mindset

Strong collaboration skills, working as a team

Demonstrated problem-solving capability

Competency in using ERPs, CRM software and other applications

If you’re ready to launch your sales career in the water industry APPLY NOW!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Our Talent Community is a great way to stay connected to learn

more about our high impact culture initiatives and latest career

Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your

background, skills and interests.

Join our Talent Community Today!

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

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