Assistant Manager

FAIRMONT • Council of the City of Sydney, NSW, Australia

30+ days ago

Job description

Overview

We are seeking an enthusiastic Assistant Manager (Front Office) to join our professional and dynamic team. In this key role, you will support the management of daily operations for Front Office, Concierge, Communications, and Night Audit functions. Your focus will be on ensuring guest satisfaction, team motivation, and maximizing profitability.

Key Responsibilities

Ensure full utilization and accuracy of the Front Office system, producing operational reports as required.
Supervise guest arrivals and departures, ensuring seamless room allocation and check-in / out processes with a guest-centric approach.
Assist in preparing Front Office monthly reports, including key performance metrics, strategies, and forecasts.
Offer leadership and guidance to employees whilst on shift
Monitor employee training
Assist in all areas of the hotel during peak times to eliminate potential issues

Qualifications

An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest

Have the necessary skills and training for complaint handling

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security

You have an outcome driven approach to performance and results

You have experience in Opera Cloud, Microsoft Word and Outlook

First Aid Certificate and NSW Responsible Service of Alcohol

Excellent written and verbal communication skills

Additional Information

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

Opportunities for career development and growth within Accor’s global network.

Incredible AccorHeartist Benefits – access to Accor’s extensive benefits including discounted Food & Beverage + Accommodation Worldwide

Accor's refer-a-friend bonus

Accor's Parental Leave Scheme

Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Assistant Manager • Council of the City of Sydney, NSW, Australia