New Year, New Job : discover a role that takes your nursing expertise beyond the bedside and into a modern virtual care environment shaping the future of healthcare in NSW.
Employment Type : Permanent Full Time and Part Time (hours averaged over a 9 week period)
Position Classification : Registered Nurse
Salary Range : Up to $104,336 per annum + 12% super and benefits
Location : NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date : 11 : 59 PM on 13 March 2026
Please note : This is a rolling advertisement. If you have previously submitted an application, you are not required to re-apply.
As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC), you will :
- Support patients who call 000 by conducting a secondary triage in a 24 / 7 service that delivers innovative, patient‑centred virtual care (telehealth) across NSW
- Help patients navigate their health needs to the most appropriate care pathway
- Be part of a supportive and collaborative team environment of multidisciplinary healthcare professionals
- Collaborate with NSW Ambulance teams to elevate care, notify Control Centres and ensure resources are dispatched when needed.
- Work from a purpose‑built state‑of‑the‑art environment at NSW Ambulance, State Operations Centre in Sydney Olympic Park.
What we Offer
Flexibility and work life balance – full and part time roles are available across 24 / 7 rosters.A modern workspace including access to a gym, staff health and wellbeing programs and on‑site café. On‑site parking available.Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace.Clinically stimulating – use your advanced assessment skills to triage, problem‑solve and determine the best care pathway for patients across NSW.Grow your professional and clinical experience – exposure to the healthcare system across NSW.Generous salary packaging options to help you increase your take‑home pay.Essential Criteria
Holds current AHPRA registration as a Registered Nurse.Brings at least five years of full‑time acute care experience (Emergency triage experience is highly regarded)Demonstrates strong evidence‑based practice, critical thinking and a commitment to quality improvement.Works effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.Actively pursues ongoing professional development and is committed to maintaining and improving clinical competence.Communicates with clarity and confidence, using strong interpersonal, written, verbal and IT skills to liaise with diverse stakeholders.Training and Start Dates
Comprehensive training will begin on your first day of employment, aligned with the available start dates.A three‑week full‑time induction program (Monday to Friday) is provided as part of onboarding.After completing the induction, you will transition into a 24 / 7 rotating roster (full or part‑time).How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1 : Describe a time you have triaged or cared for a patient whose care needs you feel could have been effectively managed in the community without an emergency presentation. Discuss your clinical reasoning behind this including identification and mitigation of any risks.Question 2 : Describe a time where you have had to formulate and communicate an adherence or health plan to a patient where a communication barrier existed. How did you manage this? What protocols or tools have you used to assess risk levels in circumstances like these?Additional Information
Click here for the Role Description and Position Conditions and General InformationNSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail.Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.Contact People
Please contact Jaime Warhurst at Jaime.Warhurst@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey at Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
Child Safe Employment
NSW Ambulance is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse.
NSW Ambulance is committed to minimising and preventing the risk of unacceptable behaviours, ensuring bullying, discrimination, harassment and victimisation are identified as early as possible and responded to and effectively managed. The consequences for employees who engage in inappropriate behaviour are serious and could result in the termination of a person’s employment.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values‑based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
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