Application Packager (SCCM)

• 6-12 months contract + extensions
• Application Packager (SCCM)
• Adelaide Based Role

We are looking for a experienced Application Packager to work with one of our biggest client in Adelaide. The following skills and experience are essential to be successful:

Responsibilities

• Provide Level 3 technical specialist skills in delivering, maintaining and supporting end user support functions including printing, computer environment and SOE's
• Implementation of EUC solutions and infrastructure that provides solutions for the effective management and maintenance of operating systems and devices
• Assist with the implementation and testing of policies, Proof of Concepts (POCs) and Standard Operating Procedures (SOPs).
• Across multiple platforms, maintain and update client SOEs for the client, including operating system, hardware drivers, applications, policy, objects and hardware requirements.
• Ensure security and protection of client-based systems and platforms via patching and device management.
• Define and maintain software applications packaged for Windows automated deployment to end user devices, including lifecycle management.
• Act as an escalation point for 3rd level technical support on a rotating basis.
• Complete testing on new desktop hardware and software technologies before implementation to the client's environment.
• Provide technical support necessary to ensure that a high standard of customer service is delivered and that all relevant service level agreements and timeframes are met for End User Computing.

Experience

• High level knowledge of the IT end user computing environment and the relationships/connections.
• Demonstrated experience in desktop infrastructure support including the ability to work with and understand a broad range of technology in a large environment with Windows computers.
• Experience in developing and maintaining desktop Standard Operating environment software and packages across multiple platforms using SCCM.
• Experience solving complex technical issues in a large, dynamic environment.
• Demonstrated well developed communication and interpersonal skills, including proven ability to work within a team environment and provide exceptional customer service to various stakeholders.
• Demonstrated skills and knowledge in applications packaging and deployment automation.
• Relevant industry qualifications with at least four years subsequent relevant experience or an equivalent combination of relevant experience.

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